At a Glance
- Tasks: Be the go-to person for IT support and troubleshoot tech issues.
- Company: Join a leading media company in Bristol with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous leave options.
- Other info: Flexible work policies and opportunities for personal growth await you.
- Why this job: Kickstart your tech career while making a real difference in a dynamic environment.
- Qualifications: Customer-focused with a passion for technology and good communication skills.
The predicted salary is between 25000 - 25000 £ per year.
Company Description: Our Media is a leading special‑interest content business based in Bristol.
Responsibilities:
- Serve as the first point of contact for IT support requests via phone, email, and in‑person.
- Troubleshoot hardware and software issues on desktops, laptops, printers, and applications.
- Diagnose and resolve network connectivity problems to ensure seamless access to company resources.
- Assist with the setup and configuration of new workstations, software installations, and system upgrades.
- Manage the leavers process, including decommissioning laptops and managing account access.
- Perform basic system administration tasks such as password resets and software license management.
- Maintain and update IT documentation, including a knowledge base, FAQs, and standard operating procedures.
- Monitor stock levels of all IT equipment and peripherals.
- Provide support for core business software such as Adobe Creative Cloud, Office 365, and FileMaker.
- Create and maintain user‑friendly documentation and guides for common IT tasks.
Qualifications:
- Customer focused.
- Interest in technology.
- Good communication skills.
- Experience in an IT helpdesk environment (desirable).
Benefits:
- Pension contribution matched to 5%.
- Hybrid working pattern: 60% of the working week spent in the office.
- Flexi‑time and flexi‑location policies, including the option to work from another location for two weeks a year.
- 25 days annual leave plus bank holidays, Christmas closure, and a birthday off.
- Option to buy/sell up to 5 days holiday a year.
- Social committee and regular in‑house learning events.
- 4x life assurance.
Equal Opportunity / Diversity: We respect and value differences. We believe that when people from different backgrounds and perspectives work together, we can create the most value for our people, readers, customers, and society.
Junior IT Support Analyst in Bristol employer: Occupop
Our Media is an exceptional employer located in the vibrant city of Bristol, offering a dynamic work culture that prioritises employee well-being and growth. With benefits such as a generous pension scheme, flexible working arrangements, and ample annual leave, employees are encouraged to thrive both personally and professionally. The company fosters a collaborative environment where diverse perspectives are valued, making it an ideal place for those seeking meaningful and rewarding employment in the IT support field.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the IT field. You never know who might have a lead on a Junior IT Support Analyst role or can give you insider info about companies hiring.
✨Tip Number 2
Get your tech skills sharp! Brush up on troubleshooting common hardware and software issues. Familiarise yourself with tools like Office 365 and Adobe Creative Cloud, as these are often used in support roles.
✨Tip Number 3
Practice your communication skills! As a first point of contact for IT support, being able to explain technical issues in simple terms is key. Try role-playing scenarios with friends to build your confidence.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join us. Make sure to highlight your customer-focused attitude and any relevant experience in your application.
We think you need these skills to ace Junior IT Support Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Junior IT Support Analyst role. Highlight any relevant experience you have in IT support, even if it's just a part-time job or a project. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention why you want to work with us at StudySmarter.
Show Off Your Communication Skills:As a Junior IT Support Analyst, good communication is key. Make sure your application reflects your ability to communicate clearly and effectively. Whether it’s through your writing style or how you present your experiences, we want to see that you can connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other cool opportunities we have available!
How to prepare for a job interview at Occupop
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues, especially those related to desktops, laptops, and applications. Being able to discuss troubleshooting methods confidently will show that you're ready to tackle the challenges of a Junior IT Support Analyst.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've successfully handled support requests in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your commitment to excellent service.
✨Familiarise Yourself with Company Tools
Get to know the core business software mentioned in the job description, like Adobe Creative Cloud and Office 365. If you can speak about your experience with these tools or similar ones, it’ll give you an edge and show your enthusiasm for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of IT challenges they face, or their approach to training new hires. This not only shows your interest but also helps you gauge if the company is the right fit for you.
