At a Glance
- Tasks: Manage client enquiries, conduct service reviews, and support onboarding for new clients.
- Company: Join SmartSearch, an award-winning tech company with a vibrant culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a supportive work environment.
- Other info: Be part of a diverse team committed to personal development and community impact.
- Why this job: Make a real impact by delivering exceptional customer experiences and supporting high-value clients.
- Qualifications: Strong problem-solving skills and excellent communication abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: West Yorkshire, England, United Kingdom
Contract length: 12 months
Responsibilities
- Manage daily enquiries and requests from high value clients via email or call.
- Prepare and conduct service reviews, analyse client data, and upload data reports to the SmartSearch system.
- Support the CS Enterprise team by onboarding new clients and facilitating client training.
- Join a rotating shift pattern to provide out‐of‐hours support—typically 2–6 separate weekend days per quarter.
- Develop a general understanding of Anti‐Money Laundering regulations and the SmartSearch product to support clients effectively.
- Take responsibility for standard queries to ensure an exceptional customer journey and resolve issues promptly or liaise with the appropriate department.
- Keep key stakeholders informed with timely updates on product or service issues.
- Manage and prioritise workload effectively within expected SLAs.
- Perform tasks such as processing batch uploads, creating agreements, and updating the platform on behalf of CS Enterprise account owners.
- Assist with onboarding new clients and supporting relationships with existing clients through training or hosting client calls.
- Ensure a seamless customer experience for Enterprise clients, delivering excellent service and exceeding expectations.
Qualifications
- Strong problem‐solving skills.
- Ability to juggle multiple tasks while maintaining sharp attention to detail.
- Comfortable collaborating across departments and teams.
- Ability to operate in a fast‐paced environment.
- World‐class customer service skills.
- Excellent verbal and written communication skills.
- Team player, self‐starter, and multitasker who can quickly adjust priorities.
Company Culture
SmartSearch is a multi‐award‐winning tech company with an aspirational mentality. Recognised in the RegTech100 list for 2024, the Top 100 Fastest Growing Tech Companies by Northern Tech Awards 2024, and Technology Provider of the Year by Corporate Finance Awards 2024. Certified Great Place To Work since 2022, we offer excellent progression opportunities, personal development goals, regular feedback, and support. We are committed to diversity & inclusion, social responsibility, and community impact through DE&I initiatives and charitable effort.
Benefits
- 25 days holiday rising to 30 with each year of service
- Private medical insurance covering dental and optical
- Company pension scheme
- Life assurance – 4× annual salary
- One day paid volunteering per year
- Enhanced maternity/paternity offerings
- Employee Assistance Programme
- Cycle to work scheme
- Access to a gym
Customer Success Enterprise Coordinator in Bradford employer: Occupop
At SmartSearch, we pride ourselves on being a multi-award-winning tech company that fosters an aspirational work culture in West Yorkshire. Our commitment to employee growth is evident through excellent progression opportunities, personal development goals, and a supportive environment that values diversity and inclusion. With generous benefits such as private medical insurance, enhanced parental leave, and a focus on community impact, we ensure our team members enjoy a meaningful and rewarding career while making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Enterprise Coordinator in Bradford
✨Tip Number 1
Get to know the company inside out! Research SmartSearch and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a foot in the door!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer success. Think about how you'd handle specific client situations and be ready to share your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Success Enterprise Coordinator in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Enterprise Coordinator role. Highlight your relevant experience and skills that match the job description, especially your problem-solving abilities and customer service expertise.
Showcase Your Communication Skills:Since excellent verbal and written communication skills are key for this role, don’t shy away from demonstrating these in your application. Use clear, concise language and make sure your documents are free of errors to reflect your attention to detail.
Highlight Teamwork and Multitasking:We love team players! Share examples of how you've successfully collaborated with others and managed multiple tasks in a fast-paced environment. This will show us you can thrive in our dynamic workplace.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to the right people quickly and shows us you're keen on joining our awesome team at SmartSearch!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the SmartSearch product and Anti-Money Laundering regulations. This will not only help you answer questions confidently but also show that you're genuinely interested in the role and the company.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or managed multiple tasks. Highlighting your problem-solving abilities will demonstrate that you can handle the fast-paced environment and high-value client requests effectively.
✨Practice Your Communication
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the job.
✨Emphasise Teamwork and Adaptability
Be ready to discuss how you've collaborated with different teams in the past and how you adapt to changing priorities. This will show that you’re a team player who can thrive in a dynamic work environment, which is key for the Customer Success Enterprise Coordinator position.
