At a Glance
- Tasks: Coordinate patient care for ADHD services, ensuring a smooth journey from enquiry to treatment.
- Company: Join HealthHarmonie, a leading private healthcare provider in the UK.
- Benefits: Competitive salary, flexible hours, and a hybrid work environment.
- Other info: Inclusive workplace committed to equality and safeguarding.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Experience in healthcare administration and exceptional communication skills required.
The predicted salary is between 25974 - 27982 £ per year.
Location: Hybrid – Sutton Coldfield.
About us
HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high‑quality services to patients across the UK. We specialise in partnering with the NHS and ICBs to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.
About the role
We are seeking a compassionate, confident and highly organised Patient Care Coordinator to join our expanding Private Mental Health Assessment Service, supporting ADHD pathways. This pivotal role delivers a seamless, gold‑standard experience from initial enquiry through to assessment, treatment and ongoing after‑care. As the first point of contact for patients, clinicians, GPs and internal teams, you will act as a trusted coordinator, ensuring accuracy, efficiency and excellence across the entire pathway.
Key responsibilities
- Manage referrals via e‑RS and email, ensuring complete and accurate onboarding.
- Guide patients through the pathway, clearly explaining timelines, next steps and expectations.
- Coordinate triage calls, diagnostic assessments and follow‑up appointments.
- Provide technical and administrative support during virtual consultations.
- Process, quality‑check and distribute clinical reports using EMIS and Hero Health.
- Support titration scheduling and liaise with GPs where required.
- Respond to patient queries promptly, delivering clear and compassionate communication.
- Proactively monitor patient journeys to prevent delays and maintain service standards.
What you’ll need
Essential
- Experience within a healthcare, private medical or service‑led administrative role.
- Exceptional communication skills with a calm, reassuring manner.
- Strong organisational skills, able to manage multiple patients and priorities.
- High attention to detail, particularly when handling sensitive patient information.
- Confidence using clinical systems and IT platforms.
- Professional resilience and the ability to manage emotionally sensitive conversations.
Desirable
- Experience within Mental Health, ADHD or Autism services.
- Previous experience working in a Private Healthcare setting.
- Familiarity with EMIS Web, Hero Health or similar clinical systems.
- Understanding of GDPR and Caldicott Principles.
- Experience supporting virtual consultations and/or AI transcription tools.
Equality and diversity
We are committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We do not tolerate discrimination or harassment on any grounds, including age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, and sexual orientation. All employees are expected to uphold these values and report any concerns.
Safeguarding
Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS and reference checks as required. We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best‑interest decisions are made when required. We welcome applications from anyone regardless of age, disability, gender, race or ethnic and national origins, religion or belief, or sexual orientation.
Patient Care Coordinator/Administrator - ADHD Services in Birmingham employer: Occupop
HealthHarmonie, part of the Medinet group, is an exceptional employer that prioritises employee well-being and professional growth within a supportive and inclusive work culture. Located in Sutton Coldfield, our hybrid working model offers flexibility while you play a crucial role in enhancing patient care for ADHD services. We are committed to providing comprehensive training and development opportunities, ensuring that our team members thrive in their roles and contribute meaningfully to improving healthcare outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Coordinator/Administrator - ADHD Services in Birmingham
✨Tip Number 1
Get to know the company! Research HealthHarmonie and their ADHD services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Care Coordinator, you'll need to be calm and reassuring. Role-play common scenarios with friends or family to build your confidence in handling sensitive conversations.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple priorities in past roles. This will demonstrate your ability to handle the busy nature of the job and keep everything running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at HealthHarmonie.
We think you need these skills to ace Patient Care Coordinator/Administrator - ADHD Services in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Care Coordinator role. Highlight your experience in healthcare and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients and clinicians, it's crucial to demonstrate your exceptional communication skills. Use clear and compassionate language in your application to reflect how you'd engage with our patients.
Highlight Organisational Skills:Being organised is key in this role! Share examples from your past experiences where you've successfully managed multiple tasks or priorities. We love seeing how you can keep everything running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Let’s get started on this journey together!
How to prepare for a job interview at Occupop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Care Coordinator. Familiarise yourself with ADHD services and the specific tasks mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires exceptional communication, prepare examples of how you've effectively communicated in previous positions. Think about times when you had to explain complex information clearly or handle sensitive conversations with empathy. Practising these scenarios can help you articulate your experience confidently.
✨Demonstrate Organisational Prowess
Being organised is key for this position. Come prepared with examples of how you've managed multiple priorities or patient journeys in the past. You could even create a simple plan or timeline to illustrate how you would manage the patient pathway effectively.
✨Familiarise Yourself with Clinical Systems
If you have experience with EMIS, Hero Health, or similar systems, be ready to discuss it. If not, do a bit of research on these platforms and mention your willingness to learn. Showing that you're tech-savvy and adaptable will give you an edge in the interview.
