At a Glance
- Tasks: Manage patient referrals and coordinate mental health assessments for children and adolescents.
- Company: Join a compassionate team dedicated to improving young people's mental health.
- Benefits: Competitive salary, flexible working hours, and a supportive work environment.
- Other info: Inclusive workplace committed to equality and safeguarding.
- Why this job: Make a real difference in the lives of children and families while developing your skills.
- Qualifications: Experience in healthcare or patient-facing roles with strong communication skills.
The predicted salary is between 25974 - 27982 £ per year.
Manage referrals via e‑RS and email, ensuring accurate and timely patient onboarding. Coordinate triage calls, Assessment A & B appointments, and follow‑up reviews. Obtain and monitor required documentation (e.g. Photo I.D, consent forms, informant questionnaires). Provide administrative and technical support during both face‑to‑face and virtual consultations. Process, quality check, and distribute clinical reports using EMIS and Hero Health. Support titration scheduling and ongoing continuing care pathways. Liaise with GPs, schools, and external professionals to support shared care and communication. Act as the first point of contact for patients and guardians, providing calm, empathetic, and professional guidance. Escalate safeguarding or clinical concerns appropriately in line with service policy and governance procedures. Maintain accurate and compliant patient records in line with GDPR and Caldicott Principles.
The service operates 7 days per week, 12 hours per day, therefore flexibility to work shift patterns is essential.
What You'll Need
- Essential experience in a healthcare, Children/Adolescent Services, or patient‑facing administrative role.
- Excellent communication skills, with the ability to engage sensitively with children, young people, and families.
- Strong organisational skills and the ability to manage multiple priorities in a fast‑paced environment.
- Knowledge of safeguarding procedures.
- High attention to detail and accuracy.
- Confidence working with confidential patient data and digital systems.
- A professional, empathetic, and resilient approach when supporting vulnerable service users.
Desirable
- Experience within ADHD or wider mental health services.
- Passion for delivering first‑class, patient‑centred, safe and effective care.
- Familiarity with EMIS Web, Hero Health, or similar clinical systems.
- Understanding of shared care processes.
- Experience supporting virtual and face‑to‑face consultations.
Equality and Diversity
We are committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We do not tolerate discrimination or harassment on any grounds, including age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, and sexual orientation. All employees are expected to uphold these values and report any concerns. Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required. We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required. We welcome applications from anyone regardless of age, disability, gender, race or ethnic and national origins, religion or belief, or sexual orientation.
Pathway Coordinator - Child and Adolescent Mental Health in Birmingham employer: Occupop
At Bitrecruit, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of our employees. As a Pathway Coordinator in Child and Adolescent Mental Health, you will benefit from flexible working arrangements, opportunities for professional development, and the chance to make a meaningful impact in the lives of young people and their families. Our commitment to equality and diversity ensures that every team member is valued and respected, fostering a collaborative environment where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Pathway Coordinator - Child and Adolescent Mental Health in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the mental health field, especially those who work with children and adolescents. Attend local events or webinars to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to child and adolescent mental health. Think about your experiences and how they relate to the role of a Pathway Coordinator. We want you to shine!
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple priorities in fast-paced environments. This is key for the role, so let us see your strengths!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Pathway Coordinator - Child and Adolescent Mental Health in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Pathway Coordinator role. Highlight your experience in healthcare and any relevant skills that match the job description, like communication and organisational skills.
Showcase Your Empathy:Since this role involves working with children and families, it’s crucial to demonstrate your empathetic approach. Share examples of how you've supported vulnerable individuals in the past, whether in a professional or volunteer capacity.
Be Detail-Oriented:Attention to detail is key in this position. When filling out your application, double-check for any errors and ensure all required documentation is included. This shows us you can handle sensitive information accurately.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Make sure you understand the role of a Pathway Coordinator in Child and Adolescent Mental Health. Familiarise yourself with the key responsibilities, like managing referrals and coordinating triage calls. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves working with vulnerable children and families, be prepared to demonstrate your empathetic approach. Think of examples from your past experiences where you've successfully supported someone in a sensitive situation. This will highlight your ability to connect with patients and guardians.
✨Get Organised
With multiple priorities in a fast-paced environment, organisation is key. Bring along a planner or notes that outline how you manage your time and tasks effectively. Discussing your organisational strategies will reassure the interviewers that you can handle the demands of the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions related to safeguarding and patient care. Prepare by thinking through how you would handle specific situations, such as escalating concerns or managing documentation. This will show that you’re not only knowledgeable but also proactive in ensuring patient safety.
