At a Glance
- Tasks: Lead a dynamic team to deliver high-quality care and support for clients.
- Company: Connected Health, a forward-thinking employer in home-care delivery.
- Benefits: £200 sign-on bonus, awards, career growth, and local discounts.
- Other info: Join a diverse team committed to transforming care across Northern Ireland.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong teamwork, communication skills, and administrative experience required.
The predicted salary is between 30000 - 40000 £ per year.
Job Summary: The role supports Community Care Managers and Service Managers in ensuring high quality service delivery, meeting company objectives and maintaining compliance with the Quality Assurance Policy.
Responsibilities:
- Provide support and guidance to the coordination team to achieve best outcomes for Connected Health clients.
- Assist in coordinating procedures in collaboration with other Senior Coordinators.
- Support the Coordination Team Manager with day‑to‑day management and supervise the team in the manager’s absence.
- Sourcing and implementing new care packages and ensuring all capacities for clients and staff are represented.
- Maintain accurate staff rotas and ensure continuity of care.
- Compile reports for invoicing, payroll and management.
- Set up new clients on the IT system, upload package details and prepare folders for client homes before first call.
- Maintain all client activity on the IT system.
- Ensure adherence to the Care Standards Act 2008, National Minimum Standards and other relevant legislation.
- Represent the company professionally in all communications, including telephone, face‑to‑face and written correspondence.
- Maintain confidentiality in line with the Confidentiality Policy and report safeguarding issues to the Coordination Manager.
- Participate in company‑wide projects and carry out any other tasks required by the company.
Essential Criteria:
- Strong teamwork, relationship management and organizational skills.
- Excellent telephone, communication and planning skills.
- Computer literate, proficient with MS Office.
- Minimum 6 months of administrative experience.
- Minimum 3 months of coordination experience.
- Fast learner, self‑starter with entrepreneurial spirit.
- English and Mathematics GCSE, Grade C or above.
Desirable Criteria:
- Previous experience managing a team.
- Experience training a team.
- Understanding of legislation concerning care provision.
- Experience working within the care industry.
Skills & Behaviours:
- Dedication and commitment.
- Good communication skills.
- Sound understanding of good care principles.
- Ability to cope under pressure, remain calm and patient.
- Ability to adapt to change or emergencies.
- Empathy and understanding.
- Flexibility and reliability.
- Strong administrative skills.
Benefits:
- £200 sign‑on bonus.
- Employee of the Month / Quarter / Year awards.
- Refer‑a‑Friend programme (£200 per successful referral).
- Career growth through ongoing training and professional development.
- Free access to NI, free uniform, Cycle to Work scheme, Bluelight Card and wellbeing package.
- Local business discounts.
About the Employer: Connected Health is an equal opportunities employer committed to promoting equality of opportunity, respect for diversity and inclusion. We offer careers that transform home‑care delivery across Northern Ireland and Ireland.
Senior Team Lead in Belfast employer: Occupop
Connected Health is an exceptional employer located in Belfast, Northern Ireland, dedicated to transforming home-care delivery while fostering a supportive and inclusive work environment. With a strong emphasis on employee growth through ongoing training and professional development, we offer a range of benefits including a sign-on bonus, local business discounts, and a comprehensive wellbeing package. Join us to make a meaningful impact in the community while enjoying a culture that values teamwork, dedication, and respect for diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Team Lead in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry and let them know you're on the lookout for a Senior Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and care standards. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, like reports or projects you've managed, to demonstrate your organisational and planning abilities during interviews. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Team Lead in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Team Lead role. Highlight your relevant experience in coordination and team management, and show us how you can support our Community Care Managers effectively.
Showcase Your Skills:We want to see your strong teamwork and communication skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed teams or coordinated projects.
Be Professional:Remember, first impressions count! Ensure your written application is clear, concise, and free of errors. This reflects your attention to detail and professionalism, which are key in our line of work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Occupop
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Senior Team Lead, especially around supporting the coordination team and ensuring compliance with care standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Teamwork Skills
Since this role heavily relies on teamwork and relationship management, be ready to share specific examples of how you've successfully worked in a team before. Highlight any experiences where you’ve led a team or collaborated with others to achieve a common goal.
✨Demonstrate Your Organisational Skills
Prepare to discuss your organisational skills, especially in managing staff rotas and client care packages. You might want to bring up any tools or methods you use to stay organised, as this will show that you can handle the administrative aspects of the job effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or ongoing training opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
