At a Glance
- Tasks: Be the friendly face of our care home, welcoming visitors and managing communications.
- Company: Excelcare, a family-owned care home group with over 34 years of experience.
- Benefits: Earn £13.45 per hour, enjoy 28 days holiday, and receive free onsite parking.
- Other info: Opportunities for funded qualifications and employee appreciation rewards.
- Why this job: Join a compassionate team making a real difference in residents' lives.
- Qualifications: Bring your positive attitude and excellent communication skills to our welcoming environment.
The predicted salary is between 27800 - 27800 £ per year.
We have an opportunity for an efficient and friendly Bank Receptionist at our Windmill Care Home in Brixton Hill, London. You will be part of a compassionate and welcoming team providing physical, emotional, and social support to residents.
Excelcare is a family‑owned care home group established over 34 years. We provide the highest standards of care to older people with dementia, physical disabilities, and mental health issues. Outstanding care is central to everything we do.
Responsibilities:- Serve as the first point of contact for all visitors, providing a warm welcome.
- Ensure all visitors sign in and out accurately.
- Answer telephone calls promptly and deliver messages or transfer calls to the relevant person.
- Handle incoming and outgoing post.
- Maintain a neat and tidy reception area at all times.
- Coordinate with the Home Manager and Administrator to keep reception stationery stocked.
- Record and report on daily and weekly home updates as advised by the Home Manager.
- Promote the home, conduct show‑rounds, and support recruitment of new team members.
- Positive, can‑do approach.
- Excellent communication skills.
- Proficient in IT applications – Word, Excel, and PowerPoint.
- Excellent attention to detail.
- Previous experience in a customer‑facing or reception role.
- Salary: £13.45 per hour, zero‑hours contract.
- Working hours: 8:00 am – 5:00 pm (minus 1 hour unpaid lunch).
- Coverage for annual leave, sickness, etc. Monday‑Sunday.
- 28 days holiday, including bank holidays.
- Free onsite parking.
- Enhanced pay on bank holidays.
- Referral scheme: £500 for each successful referral.
- DBS certificate paid by Excelcare.
- Comprehensive induction programme.
- Funded qualifications via apprenticeship programme where required.
- Employee of the Month: £100.
- Team appreciation week.
- Blue Light Card reimbursement for eligible staff.
Bank Receptionist employer: Occupop
Excelcare is an exceptional employer, offering a supportive and nurturing work environment at our Windmill Care Home in Brixton Hill, London. With a strong focus on employee growth through funded qualifications and a comprehensive induction programme, we ensure that our team members feel valued and appreciated, highlighted by initiatives like Employee of the Month and Team Appreciation Week. Join us to be part of a compassionate team dedicated to providing outstanding care while enjoying benefits such as competitive pay, flexible hours, and free onsite parking.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist
✨Tip Number 1
Make sure you research the company before your interview. Knowing about Excelcare's values and their commitment to outstanding care will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Bank Receptionist, you'll be the first point of contact for visitors. Role-play with a friend or family member to get comfortable with welcoming guests and handling phone calls.
✨Tip Number 3
Dress smartly and arrive early for your interview. First impressions matter, and being punctual shows that you respect the time of others. Plus, it gives you a moment to relax and gather your thoughts.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Bank Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application:Make sure to customise your CV and cover letter for the Bank Receptionist role. Highlight your customer-facing experience and any relevant skills that match what we’re looking for in our compassionate team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Windmill Care Home!
How to prepare for a job interview at Occupop
✨Show Your Warmth
As a Bank Receptionist, you'll be the first point of contact for visitors. Make sure to convey your friendly and welcoming nature during the interview. Practice a warm greeting and maintain a positive attitude throughout the conversation.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be prepared to discuss examples from your past experiences where you effectively communicated with customers or colleagues. This will demonstrate your ability to handle calls and messages efficiently.
✨Demonstrate Attention to Detail
The job requires meticulous attention to detail, especially when managing visitor logs and coordinating with the Home Manager. Bring up specific instances where your attention to detail made a difference in your previous roles.
✨Familiarise Yourself with IT Applications
Since proficiency in IT applications like Word, Excel, and PowerPoint is essential, brush up on these tools before the interview. You might be asked about your experience with them, so be ready to share how you've used these applications in a customer-facing role.
