At a Glance
- Tasks: Manage B2B customer relationships and ensure smooth order processing in the medical cannabis sector.
- Company: Curaleaf International, the world's largest cannabis company with a focus on patient care.
- Benefits: Competitive salary, generous holiday allowance, private medical insurance, and life insurance.
- Other info: Join a dynamic team in a fast-paced environment with opportunities for growth.
- Why this job: Make a real difference by helping patients access life-changing treatments in a growing industry.
- Qualifications: Customer service experience, strong admin skills, and a detail-oriented mindset.
The predicted salary is between 30000 - 40000 £ per year.
As part of our Medical Cannabis Customer Service team, you’ll be the link between Curaleaf and our pharmacy and clinical customers. This role is more than answering questions – you’ll manage complex B2B relationships, keep critical processes on track, and help patients access life‑changing treatment.
What You’ll Be Doing
- Managing customer orders and queries using Microsoft Office, Zendesk and internal systems.
- Entering and managing sensitive data with accuracy across multiple platforms.
- Ensuring all regulatory checks are completed in line with MHRA requirements.
- Communicating product pricing and availability to pharmacies and partners.
- Handling export license applications through the Home Office portal.
- Logging and escalating complaints for investigation.
- Coordinating outsourced item orders and keeping customers updated on timelines.
- Managing shipment tracking, delivery issues and returns.
- Reconciling invoices and processing credits when needed.
- Providing expert support over the phone with clarity, care and professionalism.
What We’re Looking For
- Background in customer service within fast‑paced, detail‑focused environments.
- Strong track record in admin and data handling with a focus on accuracy.
- Calm under pressure and consistent professionalism in communication.
- Highly organised, detail‑focused and proactive.
- Enjoy solving problems and making confident decisions.
- Adapt easily and stay flexible when plans change.
- Bonus: Experience with Zendesk or Sage 200.
- Bonus: Familiarity with the medical cannabis space.
About Us
Curaleaf International is the world’s largest cannabis company, providing safe, legal medical cannabis products across the UK and beyond. Our state‑of‑the‑art, MHRA‑approved manufacturing facility delivers a consistent range of medical cannabis for patients in need.
What We Offer
Competitive salary, generous holiday allowance, private medical insurance, life insurance and on‑site parking.
B2B Support Coordinator - Customer Service - Medical Cannabis employer: Occupop
Curaleaf International is an exceptional employer, offering a dynamic work environment where you can make a real difference in patients' lives through your role as a B2B Support Coordinator. With a strong focus on employee growth and development, we provide comprehensive training and support, alongside competitive salaries and generous benefits such as private medical insurance and a healthy work-life balance. Join us in our state-of-the-art facility, where innovation meets compassion in the rapidly evolving medical cannabis industry.
StudySmarter Expert Advice🤫
We think this is how you could land B2B Support Coordinator - Customer Service - Medical Cannabis
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Occupop. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Occupop before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace B2B Support Coordinator - Customer Service - Medical Cannabis
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Occupop:Your cover letter is your chance to shine! Tell us why you want to work at Occupop specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Occupop!
How to prepare for a job interview at Occupop
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
