At a Glance
- Tasks: Ensure top-notch quality in our services and collaborate with teams for continuous improvement.
- Company: Join the innovative Agena Group, a leader in tech-driven solutions for travel and parking.
- Benefits: Enjoy a competitive salary, hybrid work options, and wellness perks like gym discounts.
- Other info: Experience excellent career growth, volunteering days, and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact on industry standards and customer experience.
- Qualifications: Detail-oriented, proactive communicator with a passion for teamwork and quality assurance.
The predicted salary is between 26500 - 26500 £ per year.
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple award winner. While our roots are in carpark management, we are expanding into new verticals to disrupt industry norms and elevate our sector with technology‑led solutions that deliver measurable business impact for our clients and improve the public’s everyday experience of travel and parking.
We are seeking a dedicated Quality & Assurance Executive to join our team. The Quality & Assurance Executive will be responsible for assisting in developing and implementing quality assurance policies, monitoring performance metrics, collaborating with various departments, and ensuring compliance with industry regulations. This role is crucial in maintaining the excellence and consistency of our business operations.
Responsibilities and Duties:
- Conduct quality assurance on work processed through the Validations, Complaints, Customer Services and Appeals teams.
- Maintain and ensure consistency with QA on all tasks reviewed.
- Assist in analysing quality performance metrics.
- Assist the Team Leader in creating and maintaining quality assurance policies and procedures to ensure product and service quality.
- Assist in identifying areas for improvement across quality assurance and potentially other departments.
- Collaborate with departments on processes and quality improvement.
Qualifications:
- Detail‑oriented individual with the ability to process detailed information effectively and consistently.
- Effective communicator, proactive and accurate.
- Team player, willing to support both the team and team manager.
- Must agree to Basic Disclosure under DBS procedures; employment conditional on a satisfactory Disclosure report.
Benefits:
- Salary: £26,500 per annum
- Location: Newton Abbot with hybrid flexibilities after probation period.
- Free onsite parking.
- Smart casual office dress code.
Selection process:
- Application – Competency Based Interview
- Must be legally able to live and work in the UK without sponsorship
- Postholder may be required to travel to external meetings on occasion by the most effective means available.
Enjoy Benefits platform includes discounts on gym memberships, travel bookings, high street vouchers and days out. Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits are also available. Additional benefits include incremental holiday increases, 2 volunteering days a year, training and development opportunities, Employee Assistance Programme, Cycle‑to‑work scheme, EV charging points, regular team/company socials, and team events.
Agena Group is proud to be Carbon Neutral and holds ISO accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer committed to supporting mental health at work. We also support a Disability Confident inclusive recruitment process and provide reasonable adjustments for neuro‑diverse or disabled applicants. For adjustments or an alternative format, please contact [email protected].
Administrator - Quality & Assurance Executive employer: Occupop
Agena Group is an exceptional employer located in Newton Abbot, offering a dynamic work environment that prioritises innovation and social value. With a strong commitment to employee growth, the company provides extensive training opportunities, hybrid working options, and a range of benefits including wellness programmes and volunteering days. Join a team that values collaboration and excellence while contributing to a carbon-neutral future.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Quality & Assurance Executive
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administrator - Quality & Assurance Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality & Assurance Executive role. Highlight your relevant experience and skills that align with the job description, showing us why you're the perfect fit!
Showcase Your Attention to Detail:As a detail-oriented position, it's crucial to demonstrate your ability to process information accurately. Use specific examples in your application that showcase your meticulous nature and how it has benefited previous roles.
Communicate Clearly:Effective communication is key! Ensure your written application is clear and concise. Avoid jargon and keep your language straightforward so we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us promptly and you’ll have access to all the latest updates about the role and our company!
How to prepare for a job interview at Occupop
✨Know Your Quality Assurance Basics
Before heading into the interview, brush up on your quality assurance principles. Understand key metrics and policies that are relevant to the role. This will show that you’re not just a detail-oriented individual but also someone who is genuinely interested in maintaining high standards.
✨Showcase Your Communication Skills
As an effective communicator, it’s essential to demonstrate this during the interview. Prepare examples of how you've successfully collaborated with different teams in the past. Highlighting your proactive approach to communication can set you apart from other candidates.
✨Prepare for Competency-Based Questions
Since the selection process includes competency-based interviews, think of specific situations where you’ve demonstrated your skills in quality assurance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Research the Company Culture
Agena Group values social responsibility and innovation, so make sure you understand their mission and values. Be ready to discuss how your personal values align with theirs, especially regarding quality management and environmental sustainability. This shows you’re not just looking for a job, but a place where you can contribute meaningfully.
