Taff Housing Association in Cardiff is seeking a skilled leader to head the Customer Repairs team, acting as the first point of contact for tenants reporting repairs. You will run the team as a high-performing contact centre, ensuring prompt responses, accurate triage, and efficient allocation of work in line with priority timescales.
You will bring experience from a contact centre or housing environment, KPIs, CRM use, and scheduling expertise to deliver repairs right first time and excellent
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Customer Repairs Team Lead — Drive First-Time Fixes in Cardiff employer: Occupop Careers
At Taff Housing Association, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and community engagement. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, all while working in the vibrant Cardiff area where you can make a tangible impact by delivering high-quality affordable housing. Join us to be part of a team that not only focuses on professional excellence but also prioritises the well-being of our communities.
