At a Glance
- Tasks: Provide hands-on technical support and resolve complex issues in a dynamic environment.
- Company: Join a rapidly growing Service Desk team in Stoke-on-Trent.
- Benefits: Opportunities for progression, competitive salary, and a supportive work culture.
- Other info: Flexible shift patterns and potential for SC clearance.
- Why this job: Make a real impact by supporting live services and working with cutting-edge technology.
- Qualifications: Experience in IT support, strong troubleshooting skills, and patch management expertise.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues.
The Role
As a 2nd Line Support Engineer, you’ll be responsible for delivering hands-on technical support across a broad range of environments. You’ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards.
You’ll be involved in:
- Resolving escalated technical issues across infrastructure and end-user environments
- Monitoring systems and maintaining service availability
- Patch management and system updates (essential)
- Supporting new services transitioning into live operations
- Collaborating with vendors and third-party providers for issue resolution
- Contributing to high-security projects in a fast-paced environment
Tech Stack
You’ll work with a modern and diverse technology stack, including:
- Windows Servers & Microsoft Windows
- Microsoft 365
- Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls)
- Virtualisation (VMware / Hyper-V)
- Cloud platforms (Azure or AWS)
- Service management tools (ServiceNow, Jira Service Management, etc.)
This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands-on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments.
There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance.
For more info, please get in touch.
2nd Line Engineer, Patching in Stoke-on-Trent employer: OCC Group
Join a dynamic and rapidly growing Service Desk team in Stoke-on-Trent, where your role as a 2nd Line Support Engineer will not only challenge you technically but also offer ample opportunities for professional growth. With a focus on collaboration and high service standards, you'll thrive in a supportive work culture that values innovation and employee development, all while working with cutting-edge technology in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer, Patching in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your troubleshooting projects or any patch management work you've done. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to 2nd Line Support. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Engineer, Patching in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with patch management and technical support. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the 2nd Line Support Engineer role and how your background makes you a perfect fit for our team. Keep it engaging and relevant!
Showcase Your Tech Skills:Mention specific technologies you’ve worked with, like Windows Servers, Microsoft 365, or cloud platforms. We love seeing hands-on experience, so don’t hold back on detailing your familiarity with our tech stack!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get your journey started!
How to prepare for a job interview at OCC Group
✨Know Your Tech Stack
Familiarise yourself with the specific technologies mentioned in the job description, like Windows Servers, Microsoft 365, and cloud platforms like Azure or AWS. Be ready to discuss your hands-on experience with these tools and how you've used them to solve problems in past roles.
✨Showcase Your Troubleshooting Skills
Prepare examples of complex technical issues you've resolved in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your problem-solving approach and the impact of your solutions.
✨Understand Patch Management
Since patch management is essential for this role, brush up on your knowledge of the process and its importance in maintaining system security and performance. Be ready to discuss any relevant experiences you have in managing patches and updates.
✨Be Ready for Shift Patterns
This role involves early and late shifts, so be prepared to discuss your flexibility and willingness to adapt to different working hours. Showing that you're open to this aspect can demonstrate your commitment to the role and the team.
