OCC Group in the United Kingdom is seeking a Customer Success Manager - Team Leader to build trusted relationships with external clients, align services with client outcomes, and drive high ROI. You will lead a small team and run governance forums.
You should have experience in customer-facing roles within managed services or complex IT environments, strong communication, ITIL experience, and the ability to manage SLAs and service lifecycle.
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MSP Customer Success Lead - ITIL, SLAs & Growth in Stafford employer: OCC Group
OCC Group is an excellent employer, offering a dynamic work environment in Staffordshire where collaboration and innovation thrive. Employees benefit from hands-on experience with cutting-edge technologies, alongside opportunities for professional growth and development within a supportive team culture. With a focus on employee well-being and a commitment to driving improvements in IT, OCC Group stands out as a rewarding place to advance your career.
