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- Tasks: Lead a dynamic team to enhance IT service delivery and drive continuous improvement.
- Company: Join a growing company in the defence sector with a focus on innovation.
- Benefits: Career development opportunities, mentorship, and a chance to make a real impact.
- Other info: Opportunity for SC clearance and working in a supportive environment.
- Why this job: Be at the forefront of IT service management and shape the future of operations.
- Qualifications: Experience in IT service operations and leadership skills are essential.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a talented Service Operations Manager to join a growing and dynamic team in Stoke-on-Trent. This is an exciting opportunity to play a key role within the Service team, supporting the delivery of high-quality IT services while driving continuous improvement across operational processes.
In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead to guide the team and support strategic initiatives.
Key Responsibilities- Support the Service Operations Lead in managing and developing the Service team.
- Mentor and coach team members through regular 1:1s and performance development.
- Oversee Change Management, ensuring infrastructure and customer changes are assessed, approved, and implemented with minimal risk.
- Manage Incident and Problem Management processes, including root cause analysis for major incidents.
- Analyse service performance data and identify opportunities for service improvement.
- Work closely with Transition Management to successfully onboard new or updated services into live operations.
This would suit someone with experience working within an IT service Operations or Service Management environment, knowledge of Incident, Problem, and Change Management processes in addition to some leadership experience.
ITIL V4 Foundation or Project Management Certifications (PMP, Prince2 Practitioner) are advantageous but not essential.
Our client operates within the defence sector, so candidates must either hold current SC clearance or be willing and eligible to obtain it.
This is a great opportunity to join a business that’s continuing to grow, where you’ll have the chance to develop your career, take on new challenges, and play an important role in the team’s ongoing success.
Service Operations Manager employer: OCC Group
Contact Detail:
OCC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in service operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT Service Management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with Change, Incident, and Problem Management.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive service improvements in past roles. Highlight specific examples that demonstrate your ability to identify trends and implement changes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Manager role. Highlight your experience in IT service management, especially around Change, Incident, and Problem Management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don’t forget to mention any relevant certifications like ITIL V4 or project management experience.
Showcase Your Leadership Skills: Since this role involves mentoring and coaching, make sure to highlight your leadership experience. Share examples of how you've supported team members in the past and any successful initiatives you've led.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at OCC Group
✨Know Your ITSM Processes
Make sure you brush up on your knowledge of IT Service Management processes, especially Change, Incident, and Problem Management. Be ready to discuss how you've applied these in previous roles and how they can be improved in the new position.
✨Showcase Your Leadership Skills
As a Service Operations Manager, you'll need to demonstrate your ability to mentor and coach team members. Prepare examples of how you've successfully led teams in the past, focusing on your approach to performance development and team dynamics.
✨Analyse and Present Data
Get comfortable with analysing service performance data. Think of specific instances where you've identified trends or opportunities for improvement. Be prepared to discuss how you would use data to drive decisions in this role.
✨Understand the Defence Sector
Since the company operates within the defence sector, it’s crucial to understand the unique challenges and requirements of this industry. Familiarise yourself with any relevant regulations and be ready to discuss how you can contribute to maintaining compliance and security.