Junior Cloud Engineer, Infrastructure in Norfolk

Junior Cloud Infrastructure Engineer Looking for a Junior Cloud Infrastructure engineer for an exciting MSP client based in Stoke on Trent. You will ensure the reliable and efficient delivery of cloud support services aligned with business needs and service level expectations. This would suit someone with a strong technical IT support background who has worked in support and incident management. As a key escalation point within the support framework, you will need to have excellent troubleshooting skills, resolving complex incidents and service requests related to cloud platforms, infrastructure, and services (e.g., IaaS, PaaS, SaaS). Supporting end users and first-line engineers by providing expert guidance on cloud-related issues, best practices, and proactive performance monitoring. A highly collaborative role with internal teams and third-party cloud vendors to ensure timely resolution. Contributing to the creation and maintenance of knowledge base articles and escalation documentation, enabling more effective first-line response. Through active monitoring, incident response, and cross-functional coordination, this role helps maintain the performance, security, and availability of cloud services, driving continuous improvement in cloud support operations. Provide First and Second Line Cloud Support Act as an initial point of contact for cloud-related support requests via phone, email, chat, or ticketing systems. Diagnose and resolve common issues related to cloud infrastructure, services, and connectivity. Incident Management