At a Glance
- Tasks: Provide 2nd line support, troubleshoot incidents, and enhance IT infrastructure.
- Company: Join a leading IT Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, professional development, and opportunities for certification.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Make a real impact by solving complex IT challenges and supporting your team.
- Qualifications: 2+ years in technical support, strong patching experience, and ITIL knowledge.
The predicted salary is between 31500 - 38500 £ per year.
2nd Line Support, IT Service Desk
An excellent client of ours is looking for an experienced 2nd Line Service Desk, 2nd Line Helpdesk,
Service Operations Engineer.
The ideal candidate will have strong patching experience!
The role would suit someone with a strong Infrastructure background as you will be involved in maintaining and enhancing IT infrastructure, ensuring optimal performance and reliability.
Working for an IT Managed Service Provider preference will be given to support engineers who have worked in a similar environment. Strong ITIL practice is essential with -
Excellent knowledge of the use of common Service Desk technologies (e. g., IT Service Management tools, remote support tools, health monitoring tools). 2+ years of experience in a Service Desk or technical support role Patching, patch systems and software, test all patches and updates Microsoft Windows OS, Windows Server, and Microsoft 365.
Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls).
Virtualization technologies (e. g., VMware, Hyper-V).
Cloud platforms (Azure, AWS).
Experience with scripting and automation Familiarity with ITIL processes and service management tools (e. g., Service Now, Jira Service Desk).
My client would like someone who has experience and an understanding of Cloud technology, Azure, or working towards AZ-900.
An experienced second line support engineer who has used Intune for deployment.
You will be involved in complex incidents, providing guidance and support to First Line Support Engineers, collaborating with other functions to resolve issues within agreed SLAs.
Provide triage, troubleshooting and resolution for escalated Incident and requests related to hardware, software, networking, and cloud services.
Monitor system performance and troubleshoot any issues with deployed technologies and platforms.
Manage P1 communications and technical incident calls for OOH incident.
Ideally, Microsoft Certified and / or Comp TIA certification (A+ / Network+ / Security+).
UK‑based candidates eligible for Security Clearance only
2nd Line Support Engineer, P1 employer: OCC Group
OCC Group is an excellent employer, offering a dynamic work environment in Staffordshire where collaboration and innovation thrive. Employees benefit from hands-on experience with cutting-edge technologies, alongside opportunities for professional growth and development within a supportive team culture. With a focus on employee well-being and a commitment to driving improvements in IT, OCC Group stands out as a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer, P1
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OCC Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OCC Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OCC Group!
✨Direct Apply to OCC Group
Let's not forget to apply directly through the OCC Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer, P1
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OCC Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OCC Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OCC Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
