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- Tasks: Support complex IT incidents and ensure systems are secure and high-performing.
- Company: Join a dynamic team focused on high-security IT projects.
- Benefits: 36-hour work week, flexible shifts, and opportunities for professional growth.
- Other info: Ideal for those with SC Clearance or willing to obtain it.
- Why this job: Make a real impact in a collaborative environment with cutting-edge technology.
- Qualifications: Experience in patching, ITIL knowledge, and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK.
You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing.
Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure.
In this role, you’ll be the point of contact for escalated technical issues, providing expert troubleshooting and resolution, while monitoring performance across hardware, software, network, and cloud environments. You’ll manage priority (P1) incidents and communications when required, so strong communication skills are essential as you’ll be working closely with internal teams and customers to deliver excellent service. You’ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs.
Service desk tools: ServiceNow, Jira Service desk.
We’re looking for someone with solid patching experience, you’ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You’ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date.
Qualifications: ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously.
Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an early and late shift pattern. Due to the nature of the work, candidates must hold active or previous SC Clearance, or be willing to obtain it if successful.
For more info please get in touch.
2nd Line Support Engineer employer: OCC Group
Contact Detail:
OCC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role in the team. Personal connections can make all the difference!
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on your patching knowledge and troubleshooting techniques. Be ready to discuss specific scenarios where you've resolved complex incidents, as this will demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to simulate the interview experience. This will help you articulate your thoughts clearly and confidently when discussing your experience with ITIL, Microsoft, and CompTIA certifications.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're genuinely interested in joining our team and helps us keep track of your progress. Plus, it’s super easy to do!
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your patching experience and ITIL knowledge. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your background makes you a perfect fit for the 2nd Line Support Engineer role.
Show Off Your Communication Skills: Since you'll be working closely with internal teams and customers, it's crucial to demonstrate your strong communication skills in your application. We love candidates who can convey complex ideas clearly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at OCC Group
✨Know Your Tech Stack
Make sure you’re familiar with the tech stack mentioned in the job description. Brush up on Windows, Windows Server, Microsoft 365, and networking fundamentals like TCP/IP and DNS. Being able to discuss your experience with these technologies will show that you’re ready to hit the ground running.
✨Showcase Your Patching Experience
Since patching is a key part of this role, prepare specific examples of how you've successfully managed patching in previous positions. Talk about the tools you used, the challenges you faced, and how you ensured system integrity and compliance.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex technical issues in simple terms, as you’ll need to liaise with both internal teams and customers. Consider doing mock interviews with a friend to refine your communication style.
✨Understand ITIL and Change Management
Familiarise yourself with ITIL principles and change management processes. Be prepared to discuss how you’ve applied these in past roles, especially in relation to managing priority incidents and ensuring documentation is accurate and up to date.