OCC Group is seeking a 2nd Line Service Desk/IT Service Desk engineer in the United Kingdom to support, triage, and resolve incidents across Windows, networking, and cloud platforms.
The role emphasizes patching, automation, ITIL processes, and collaboration with First Line Support to meet SLAs. Experience with ServiceNow or Jira Service Desk is preferred, and familiarity with Intune is a plus.
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2nd Line IT Support Engineer - Cloud, Patching & ITSM employer: OCC Group
OCC Group is an excellent employer, offering a dynamic work environment in Staffordshire where collaboration and innovation thrive. Employees benefit from hands-on experience with cutting-edge technologies, alongside opportunities for professional growth and development within a supportive team culture. With a focus on employee well-being and a commitment to driving improvements in IT, OCC Group stands out as a rewarding place to advance your career.
