At a Glance
- Tasks: Provide hands-on technical support and resolve complex issues in a dynamic environment.
- Company: Join a rapidly growing Service Desk team in Stoke-on-Trent.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Make a real impact by supporting live services and collaborating on exciting projects.
- Qualifications: Experience in technical support and knowledge of various IT systems.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues.
The Role
As a 2nd Line Support Engineer, you’ll be responsible for delivering hands-on technical support across a broad range of environments. You’ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards.
You’ll be involved in:
- Resolving escalated technical issues across infrastructure and end-user environments
- Monitoring systems and maintaining service availability
- Patch management and system updates (essential)
- Supporting new services transitioning into live operations
- Collaborating with vendors and third-party providers for issue resolution
- Contributing to high-security projects in a fast-paced environment
Tech Stack
You’ll work with a modern and diverse technology stack, including:
- Windows Servers & Microsoft Windows
- Microsoft 365
- Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls)
- Virtualisation (VMware / Hyper-V)
- Cloud platforms (Azure or AWS)
- Service management tools (ServiceNow, Jira Service Management, etc.)
2nd Line Engineer, Patching employer: OCC Group
Join a dynamic and innovative team as a 2nd Line Support Engineer in Stoke-on-Trent, where you'll be empowered to tackle complex technical challenges in a supportive and collaborative environment. Our company values employee growth, offering continuous training and development opportunities, alongside a commitment to maintaining a healthy work-life balance. With a focus on cutting-edge technology and a culture that encourages creativity and teamwork, we provide an excellent platform for you to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer, Patching
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled complex issues in the past, especially with patch management and system updates.
✨Tip Number 3
Stay updated on the latest tech trends! Familiarise yourself with the tools mentioned in the job description, like ServiceNow or Azure. This will not only boost your confidence but also impress potential employers.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly. Plus, it shows you're genuinely interested in joining our team. Don't miss out!
We think you need these skills to ace 2nd Line Engineer, Patching
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with patch management, troubleshooting, and any relevant tech stack knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. Let us know why you want to join our team at StudySmarter!
Showcase Your Technical Skills:In your application, don’t forget to mention specific technical skills that relate to the job description, like your experience with Windows Servers, Microsoft 365, or cloud platforms. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at OCC Group
✨Know Your Tech Stack
Make sure you’re familiar with the technologies mentioned in the job description, like Windows Servers, Microsoft 365, and cloud platforms. Brush up on your knowledge of networking concepts such as TCP/IP and DNS, as these are likely to come up during technical questions.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific technical issues or scenarios. Think about past experiences where you resolved complex problems and be ready to explain your thought process. This will show your problem-solving skills and ability to work under pressure.
✨Show Your Team Spirit
As a 2nd Line Support Engineer, collaboration is key. Be prepared to discuss how you’ve worked with others, especially 1st Line Engineers or third-party vendors, to resolve issues. Highlight any examples where teamwork led to successful outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you’ll be involved in, or how they handle patch management. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
