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- Tasks: Provide 2nd line support, troubleshoot incidents, and manage patching for critical IT infrastructure.
- Company: Leading MSP in Stoke On Trent with a collaborative and dynamic culture.
- Benefits: Comprehensive benefits package, healthcare, and opportunities for professional development.
- Why this job: Join a fun team and work on cutting-edge solutions that make a real difference.
- Qualifications: Experience in IT support, patch management, and strong communication skills required.
- Other info: Fast-paced environment with excellent career advancement opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Excellent opportunity for a 2nd Line Support Engineer to join a leading provider of IT services in their service operations team. Working on cutting-edge solutions to support critical operations and infrastructure. This would suit an experienced and talented second line support engineer, to ensure the reliability, availability, and performance of infrastructure.
As a key member of the technical team, you will provide essential support to maintain operational readiness. Responsibilities include:
- Dealing with P1 incidents as the first point of contact
- Experienced at ticketing systems
- Great at troubleshooting incidents around networking, hardware, software, and cloud services
- Liaising with vendors and third-party providers, resolving issues to agreed SLAs
- Patching, patch management, and patch systems & software experience is essential
Strong commercial working experience as an IT Support Engineer with ITIL V3/4 foundation or above, CompTIA, and Microsoft certification is required. Due to this being a technical support role, you will need to have excellent communication skills, responding to and resolving complex IT issues in a timely manner, providing efficient solutions to maintain a high standard.
This is a busy, collaborative Agile team working onsite in Stoke. Preference for someone who has worked in an MSP and is familiar with common service desk technologies such as Windows OS, Server, and Microsoft 365. Networking knowledge including TCP/IP, DNS, DHCP, VPN, firewalls, and service management tools like ServiceNow and JIRA is beneficial.
The role requires either valid security clearance or someone willing to go through security clearance. In return, you will be working for a fun, collaborative client who offers a comprehensive benefits package including healthcare and opportunities for professional development and advancement.
Support Engineer 2nd Line, patching employer: OCC Computer Personnel
Contact Detail:
OCC Computer Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer 2nd Line, patching
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. This way, we can connect with industry professionals and potentially get insider info on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and patch management projects. We want to demonstrate our expertise in a way that stands out!
✨Tip Number 3
Prepare for the interview like it’s a critical incident! Research common technical questions and practice your responses. We need to be ready to impress with our knowledge of networking, cloud services, and ticketing systems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CVs and cover letters to highlight our experience with MSPs and ITIL certifications.
We think you need these skills to ace Support Engineer 2nd Line, patching
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with patch management and troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your ITIL certifications and any relevant MSP experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 2nd Line Support Engineer role. Mention specific examples of how you've dealt with P1 incidents or worked with ticketing systems to show us what you can bring to the team.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Whether it’s in your CV or cover letter, use clear and concise language to demonstrate your ability to communicate complex IT issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our collaborative team in Stoke!
How to prepare for a job interview at OCC Computer Personnel
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around patch management and troubleshooting. Be ready to discuss your experience with ticketing systems and how you've resolved P1 incidents in the past.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining complex IT issues in simple terms. Think about examples where you've successfully liaised with vendors or third-party providers to resolve issues.
✨Familiarise Yourself with the Tools
Get comfortable with common service desk tools like ServiceNow and JIRA. If you can, try to demonstrate your experience with Windows OS, Server, and Microsoft 365 during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Prepare examples of how you've handled challenging situations in a busy MSP environment, focusing on your approach to maintaining operational readiness.
