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- Tasks: Provide 2nd line support and troubleshoot IT issues in a dynamic environment.
- Company: Leading MSP known for innovative IT services and a collaborative culture.
- Benefits: Comprehensive benefits package, including healthcare and professional development opportunities.
- Why this job: Join a fun team and make a real impact on critical IT operations.
- Qualifications: Experience in IT support, patch management, and strong communication skills required.
- Other info: Fast-paced, Agile team environment with excellent career growth potential.
The predicted salary is between 30000 - 48000 £ per year.
Excellent opportunity for a 2nd Line Support Engineer to join a leading provider of IT services in their service operations team. Working on cutting-edge solutions to support critical operations and infrastructure. This would suit an experienced and talented second line support engineer, to ensure the reliability, availability, and performance of infrastructure.
As a key member of the technical team, you will provide essential support to maintain operational readiness. Responsibilities include:
- Dealing with P1 incidents as the first point of contact
- Experienced at ticketing systems
- Great at troubleshooting incidents around networking, hardware, software, and cloud services
- Liaising with vendors and third-party providers to resolve issues to agreed SLAs
- Patching, patch management, and patch systems & software experience is essential
Strong commercial working experience as an IT Support Engineer with ITIL V3/4 foundation or above, CompTIA, Microsoft certified. Due to this being a technical support role, you will need to have excellent communication skills. Responding and resolving complex IT issues in a timely manner, providing efficient and timely solutions to maintain a high standard.
This is a busy, collaborative, Agile team working onsite in Stoke. Preference for someone who has worked in an MSP and used common service desk technologies such as Windows OS, Server, and Microsoft 365. Networking knowledge including TCP/IP, DNS, DHCP, VPN, firewalls, and service management tools like ServiceNow and JIRA is beneficial.
The role requires either valid security clearance or someone willing to go through security clearance. In return, you will be working for a fun, collaborative client who offers a comprehensive benefits package including healthcare and opportunities for professional development and advancement.
Support Engineer 2nd Line, patching in Stafford employer: OCC Computer Personnel
Contact Detail:
OCC Computer Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer 2nd Line, patching in Stafford
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. This way, we can connect with industry professionals and potentially get insider info on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and patch management projects. This gives us a chance to stand out from the crowd when applying through our website.
✨Tip Number 3
Practice makes perfect! Prepare for technical interviews by brushing up on common networking issues and service desk tools like ServiceNow and JIRA. We want to be ready to impress with our knowledge!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing our enthusiasm for the role. Let’s remind them why we’re the best fit for their 2nd Line Support Engineer position.
We think you need these skills to ace Support Engineer 2nd Line, patching in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with patch management and troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your ITIL certifications and any relevant MSP experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 2nd Line Support Engineer role. Mention your communication skills and how you’ve successfully resolved complex IT issues in the past.
Showcase Your Technical Skills: In your application, be sure to mention your familiarity with tools like ServiceNow and JIRA, as well as your knowledge of networking protocols. We love seeing candidates who can hit the ground running with the tech we use every day!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at OCC Computer Personnel
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around patch management and troubleshooting. Be ready to discuss your experience with ticketing systems and how you've resolved P1 incidents in the past.
✨Showcase Your Communication Skills
As this role requires excellent communication, practice explaining complex IT issues in simple terms. Think of examples where you've successfully liaised with vendors or third-party providers to resolve issues.
✨Familiarise Yourself with Agile Practices
Since you'll be working in a collaborative Agile team, it’s a good idea to understand Agile methodologies. Be prepared to discuss how you've contributed to team projects and adapted to changing requirements.
✨Research the Company Culture
Get to know the company’s values and culture. This will help you align your answers with what they’re looking for. Mention why you’re excited about working in a fun, collaborative environment and how you can contribute to that atmosphere.
