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- Tasks: Support critical IT operations and handle P1 incidents with a focus on system reliability.
- Company: Leading IT services provider known for its collaborative team culture.
- Benefits: Comprehensive benefits package including healthcare and growth opportunities.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Must have ITIL V3/4, CompTIA, or Microsoft certifications and strong troubleshooting skills.
- Other info: Exciting career growth potential in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT services provider is seeking an experienced 2nd Line Support Engineer in Stoke On Trent. In this role, you will support critical IT operations, handle P1 incidents, and ensure system reliability.
Must possess ITIL V3/4 foundation, CompTIA, or Microsoft certifications. Strong troubleshooting skills and experience with patch management are essential.
Join a collaborative team offering growth opportunities and a comprehensive benefits package including healthcare.
2nd Line IT Support Engineer - MSP, Stoke (Patch & SLA Focus) in Stafford employer: OCC Computer Personnel
Contact Detail:
OCC Computer Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer - MSP, Stoke (Patch & SLA Focus) in Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills and patch management knowledge. We all know that hands-on experience speaks volumes, so be ready to share specific examples of how you've tackled P1 incidents in the past.
✨Tip Number 3
Don’t forget to showcase your certifications! Make sure you highlight your ITIL V3/4, CompTIA, or Microsoft qualifications during interviews. These credentials can set you apart from other candidates and show that you're serious about your professional development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace 2nd Line IT Support Engineer - MSP, Stoke (Patch & SLA Focus) in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL, CompTIA, or Microsoft certifications. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting and patch management expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 2nd Line Support Engineer role. Share specific examples of how you've handled P1 incidents and contributed to system reliability in previous positions.
Showcase Your Team Spirit: We love collaboration at StudySmarter! In your application, mention any experiences where you worked as part of a team to solve IT issues. Highlighting your ability to work well with others will definitely catch our eye.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at OCC Computer Personnel
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL V3/4 knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in incident management and service delivery.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of complex issues you've resolved. Think about the steps you took, the tools you used, and how you communicated with your team during the process.
✨Patch Management Experience is Key
Since patch management is a focus for this role, be ready to talk about your experience with it. Discuss any tools you've used, your approach to prioritising patches, and how you ensure system reliability post-update.
✨Emphasise Team Collaboration
This position is all about working within a collaborative team. Share examples of how you've worked effectively with others in high-pressure situations, and highlight your communication skills and adaptability.
