At a Glance
- Tasks: Provide 1st and 2nd line cloud support for major platforms like Azure and AWS.
- Company: Join a dynamic Managed Service Provider with a focus on cloud technology.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Work in a collaborative team environment with excellent career advancement potential.
- Why this job: Kickstart your career in cloud tech and make a real difference for clients.
- Qualifications: Basic IT support experience and a passion for cloud technologies are essential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Junior Cloud Infrastructure Support Engineer
Junior Cloud Engineer providing 1st and 2nd line cloud support to join an amazing MSP working with end clients supporting cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). Would suit someone from an IT Support, Infrastructure, or cloud-focused role either having done an internships or entry-level role.
Skills include - a foundation in infrastructure - Virtual machines / compute resources, Networking (DNS, VPNs, subnets, firewalls, load balancers), Storage solutions (blob/object storage, file shares), Identity and access management (IAM, Active Directory, Azure AD, etc.)
Responsibilities
You will act as an initial point of contact for cloud-related support requests via phone, email, chat, or ticketing systems. Providing First and Second Line Cloud Support, diagnose and resolve common issues related to cloud infrastructure, services, and connectivity, Incident Management & Escalation, Log, categorize, and prioritize Incidents and Service Requests accurately and escalate complex or unresolved issues to senior engineers or relevant resolver groups while ensuring detailed documentation.
Working in a small, cross functional teams to ensure the reliable and efficient delivery of cloud support services aligned with business needs and service level expectations. Act as an escalation point within the support framework troubleshooting and resolving complex incidents and service requests related to cloud platforms, infrastructure, and services (e.g., IaaS, PaaS, SaaS) to support end users and first-line engineers. The role involves collaborating with internal teams and third-party cloud vendors to ensure timely resolution.
Responsibilities (continued)
- Resolving high-priority incidents within SLA.
- Cloud Service Monitoring
- Monitor the health and performance of cloud services using tools such as CloudWatch, Azure Monitor, or GCP Operations Suite.
- Support regular checks and health assessments of cloud-based resources and report anomalies.
- Documentation and Knowledge Sharing
- Vendor & Third-Party Coordination - liaise with cloud service providers and third-party vendors for technical support when required, Track and follow up on outstanding vendor tickets to ensure timely resolution.
- Experience using ticketing and monitoring systems (e.g., ServiceNow, Jira, Datadog, Azure Monitor, CloudWatch)
- Understanding of ITIL principles and incident management workflows
Working pattern
36 hours per week - on a late and early shift pattern
Logistics
Out-of-Hours Incident Support
Stoke on Trent Office
Permanent, Full Time
Junior Cloud IT Infrastructure Support Engineer in Stafford employer: OCC Computer Personnel
Join a dynamic Managed Service Provider (MSP) in Stoke on Trent, where you will be part of a collaborative team dedicated to delivering exceptional cloud support services. With a strong focus on employee development, we offer comprehensive training and growth opportunities in the rapidly evolving field of cloud technology, alongside a supportive work culture that values innovation and teamwork. Enjoy the benefits of working in a vibrant location with access to cutting-edge cloud platforms like Microsoft Azure, AWS, and GCP, while contributing to meaningful projects that make a real impact for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Cloud IT Infrastructure Support Engineer in Stafford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common questions your way, especially around cloud support scenarios. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your skills! If you've worked on any personal projects or have experience with cloud platforms like Azure or AWS, make sure to highlight that in conversations. Real-world examples can set you apart from the crowd.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining us. It shows initiative and gives you a better chance of getting noticed by our hiring team.
We think you need these skills to ace Junior Cloud IT Infrastructure Support Engineer in Stafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support and cloud technologies. We want to see how your skills align with the role, so don’t be shy about showcasing any internships or projects that relate to cloud platforms like Azure, AWS, or GCP.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Junior Cloud IT Infrastructure Support Engineer role and how your background makes you a great fit. Keep it conversational but professional – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, highlight specific examples where you've diagnosed and resolved technical issues. We’re looking for candidates who can think on their feet, so share any experiences that demonstrate your troubleshooting prowess in cloud environments.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at OCC Computer Personnel
✨Know Your Cloud Basics
Make sure you brush up on your knowledge of cloud platforms like Microsoft Azure, AWS, and GCP. Be ready to discuss how virtual machines, networking, and storage solutions work, as these are key areas for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved IT issues in the past. Think about specific incidents where you had to troubleshoot problems, especially in a cloud environment, and be ready to explain your thought process.
✨Familiarise Yourself with Tools
Get comfortable with ticketing and monitoring systems like ServiceNow, Jira, and CloudWatch. If you can demonstrate familiarity with these tools during the interview, it will show that you're ready to hit the ground running.
✨Understand Incident Management
Brush up on ITIL principles and incident management workflows. Being able to discuss how you would log, categorise, and prioritise incidents will impress the interviewers and show that you understand the importance of efficient support.
