At a Glance
- Tasks: Provide 1st and 2nd line cloud support for major platforms like Azure, AWS, and GCP.
- Company: Join an amazing Managed Service Provider with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with great potential for career advancement.
- Why this job: Kickstart your tech career by solving real-world cloud challenges and making a difference.
- Qualifications: Basic IT support experience and a passion for cloud technologies are essential.
The predicted salary is between 28800 - 43200 £ per year.
Junior Cloud Infrastructure Support Engineer
Junior Cloud Engineer providing 1st and 2nd line cloud support to join an amazing MSP working with end clients supporting cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). Would suit someone from an IT Support, Infrastructure, or cloud-focused role either having done an internships or entry-level role.
Skills
- Foundation in infrastructure – virtual machines / compute resources, networking (DNS, VPNs, subnets, firewalls, load balancers), storage solutions (blob/object storage, file shares)
- Identity and access management (IAM, Active Directory, Azure AD, etc.)
Responsibilities
You will act as an initial point of contact for cloud-related support requests via phone, email, chat, or ticketing systems. Providing First and Second Line Cloud Support, diagnose and resolve common issues related to cloud infrastructure, services, and connectivity, Incident Management & Escalation, Log, categorize, and prioritize Incidents and Service Requests accurately and escalating complex or unresolved issues to senior engineers or relevant resolver groups while ensuring detailed documentation.
Working in a small, cross functional teams to ensure the reliable and efficient delivery of cloud support services aligned with business needs and service level expectations. Act as an escalation point within the support framework troubleshooting and resolving complex incidents and service requests related to cloud platforms, infrastructure, and services (e.g., IaaS, PaaS, SaaS) to support end users and first-line engineers. The role involves collaborating with internal teams and third-party cloud vendors to ensure timely resolution.
- Resolving high-priority incidents within SLA.
- Cloud Service Monitoring – monitor the health and performance of cloud services using tools such as CloudWatch, Azure Monitor, or GCP Operations Suite. Support regular checks and health assessments of cloud-based resources and report anomalies.
- Documentation and Knowledge Sharing.
- Vendor & Third-Party Coordination – liaise with cloud service providers and third-party vendors for technical support when required, track and follow up on outstanding vendor tickets to ensure timely resolution.
- Experience using ticketing and monitoring systems (e.g., ServiceNow, Jira, Datadog, Azure Monitor, CloudWatch).
- Understanding of ITIL principles and incident management workflows.
- 36 hours per week – on a late and early shift pattern.
Out-of-Hours Incident Support
Location
Stoke on Trent Office
Employment Type
Permanent, Full Time
Junior Cloud IT Infrastructure Support Engineer employer: OCC Computer Personnel
Join a dynamic Managed Service Provider (MSP) in Stoke on Trent, where you will be part of a collaborative team dedicated to delivering exceptional cloud support services. With a strong focus on employee development, we offer comprehensive training and growth opportunities in the rapidly evolving field of cloud technology, alongside a supportive work culture that values innovation and teamwork. Enjoy the benefits of a permanent, full-time position with flexible shift patterns, ensuring a healthy work-life balance while working with leading cloud platforms like Microsoft Azure, AWS, and GCP.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Cloud IT Infrastructure Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OCC Computer Personnel values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OCC Computer Personnel might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OCC Computer Personnel!
✨Direct Apply to OCC Computer Personnel
Let's not forget to apply directly through the OCC Computer Personnel website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior Cloud IT Infrastructure Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OCC Computer Personnel.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OCC Computer Personnel. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OCC Computer Personnel
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
