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For Companies At a Glance
- Tasks: Provide 1st and 2nd line cloud support for major platforms like Azure, AWS, and GCP.
- Company: Join an amazing Managed Service Provider with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with great potential for career advancement.
- Why this job: Kickstart your tech career by solving real-world cloud challenges and making a difference.
- Qualifications: Basic IT support experience and a passion for cloud technologies are essential.
The predicted salary is between 28800 - 43200 £ per year.
Junior Cloud Infrastructure Support Engineer
Junior Cloud Engineer providing 1st and 2nd line cloud support to join an amazing MSP working with end clients supporting cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). Would suit someone from an IT Support, Infrastructure, or cloud-focused role either having done an internships or entry-level role.
Skills
- Foundation in infrastructure – virtual machines / compute resources, networking (DNS, VPNs, subnets, firewalls, load balancers), storage solutions (blob/object storage, file shares)
- Identity and access management (IAM, Active Directory, Azure AD, etc.)
Responsibilities
You will act as an initial point of contact for cloud-related support requests via phone, email, chat, or ticketing systems. Providing First and Second Line Cloud Support, diagnose and resolve common issues related to cloud infrastructure, services, and connectivity, Incident Management & Escalation, Log, categorize, and prioritize Incidents and Service Requests accurately and escalating complex or unresolved issues to senior engineers or relevant resolver groups while ensuring detailed documentation.
Working in a small, cross functional teams to ensure the reliable and efficient delivery of cloud support services aligned with business needs and service level expectations. Act as an escalation point within the support framework troubleshooting and resolving complex incidents and service requests related to cloud platforms, infrastructure, and services (e.g., IaaS, PaaS, SaaS) to support end users and first-line engineers. The role involves collaborating with internal teams and third-party cloud vendors to ensure timely resolution.
- Resolving high-priority incidents within SLA.
- Cloud Service Monitoring – monitor the health and performance of cloud services using tools such as CloudWatch, Azure Monitor, or GCP Operations Suite. Support regular checks and health assessments of cloud-based resources and report anomalies.
- Documentation and Knowledge Sharing.
- Vendor & Third-Party Coordination – liaise with cloud service providers and third-party vendors for technical support when required, track and follow up on outstanding vendor tickets to ensure timely resolution.
- Experience using ticketing and monitoring systems (e.g., ServiceNow, Jira, Datadog, Azure Monitor, CloudWatch).
- Understanding of ITIL principles and incident management workflows.
- 36 hours per week – on a late and early shift pattern.
Out-of-Hours Incident Support
Location
Stoke on Trent Office
Employment Type
Permanent, Full Time
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Junior Cloud IT Infrastructure Support Engineer employer: OCC Computer Personnel
Contact Detail:
OCC Computer Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Cloud IT Infrastructure Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Practice your interview skills! Mock interviews can be a game changer. Get a friend or use online resources to simulate the interview experience. We want you to feel confident and ready to tackle those tricky questions about cloud support and infrastructure.
✨Tip Number 3
Show off your skills! Create a portfolio or GitHub repository showcasing any projects or relevant work you've done. This is a great way for us to see your hands-on experience with cloud platforms like Azure, AWS, or GCP.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly. Don’t miss out on this opportunity!
We think you need these skills to ace Junior Cloud IT Infrastructure Support Engineer
Some tips for your application 🫡
Show Your Passion for Cloud Tech: When writing your application, let us see your enthusiasm for cloud technologies! Mention any relevant projects or experiences you've had with platforms like Azure, AWS, or GCP. We love to see candidates who are genuinely excited about the field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your skills in infrastructure, networking, and support. We want to know how your background fits perfectly with what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate clarity and a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at OCC Computer Personnel
✨Know Your Cloud Basics
Make sure you brush up on your knowledge of cloud platforms like Microsoft Azure, AWS, and GCP. Be ready to discuss how virtual machines, networking, and storage solutions work, as these are key areas for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've diagnosed and resolved technical issues. Highlight your approach to troubleshooting and how you escalated complex problems when necessary.
✨Familiarise Yourself with ITIL Principles
Since the role involves incident management, understanding ITIL principles will be beneficial. Be prepared to discuss how you would log, categorise, and prioritise incidents in a real-world scenario.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, tools they use for monitoring, or how they handle vendor coordination. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.