Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line cloud support for major platforms like Azure and AWS.
- Company: Join a dynamic Managed Service Provider with a focus on cloud technology.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Kickstart your career in cloud technology and make a real difference in IT support.
- Qualifications: Basic knowledge of cloud infrastructure and IT support experience preferred.
- Other info: Work in a collaborative team environment with excellent career advancement potential.
The predicted salary is between 30000 - 42000 £ per year.
Junior Cloud Infrastructure Support Engineer
Ensure all your application information is up to date and in order before applying for this opportunity.
Junior Cloud Engineer providing 1st and 2nd line cloud support to join an amazing MSP working with end clients supporting cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). Would suit someone from an IT Support, Infrastructure, or cloud-focused role either having done an internships or entry-level role.
Skills include – a foundation in infrastructure – Virtual machines / compute resources, Networking (DNS, VPNs, subnets, firewalls, load balancers), Storage solutions (blob/object storage, file shares), Identity and access management (IAM, Active Directory, Azure AD, etc.)
You will act as an initial point of contact for cloud-related support requests via phone, email, chat, or ticketing systems. Providing First and Second Line Cloud Support, diagnose and resolve common issues related to cloud infrastructure, services, and connectivity, Incident Management & Escalation, Log, categorize, and prioritize Incidents and Service Requests accurately and escalate complex or unresolved issues to senior engineers or relevant resolver groups while ensuring detailed documentation.
Working in a small, cross functional teams to ensure the reliable and efficient delivery of cloud support services aligned with business needs and service level expectations. Act as an escalation point within the support framework troubleshooting and resolving complex incidents and service requests related to cloud platforms, infrastructure, and services (e.g., IaaS, PaaS, SaaS) to support end users and first-line engineers. The role involves collaborating with internal teams and third-party cloud vendors to ensure timely resolution.
Resolving high-priority incidents within SLA.
Cloud Service Monitoring
Monitor the health and performance of cloud services using tools such as CloudWatch, Azure Monitor, or GCP Operations Suite.
Support regular checks and health assessments of cloud-based resources and report anomalies.
Documentation and Knowledge Sharing
Vendor & Third-Party Coordination – liaise with cloud service providers and third-party vendors for technical support when required, Track and follow up on outstanding vendor tickets to ensure timely resolution.
Experience using ticketing and monitoring systems (e.g., ServiceNow, Jira, Datadog, Azure Monitor, CloudWatch)
Understanding of ITIL principles and incident management workflows
36 hours per week – on a late and early shift pattern
Out-of-Hours Incident Support
Stoke on Trent Office
Permanent, Full Time
Junior Cloud IT Infrastructure Support Engineer employer: OCC Computer Personnel
Contact Detail:
OCC Computer Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Cloud IT Infrastructure Support Engineer
✨Tip Number 1
Before you even think about applying, make sure your LinkedIn profile is polished and reflects your skills in cloud support. We want to see your experience with Azure, AWS, or GCP shining through!
✨Tip Number 2
Networking is key! Reach out to current employees at the company you're eyeing. A friendly chat can give you insider info and might just get your application noticed. We love seeing candidates who take the initiative!
✨Tip Number 3
Prepare for those interviews by brushing up on common cloud support scenarios. Think about how you'd troubleshoot issues with virtual machines or networking problems. We want to hear your thought process!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, we love seeing candidates who follow our process!
We think you need these skills to ace Junior Cloud IT Infrastructure Support Engineer
Some tips for your application 🫡
Keep It Relevant: Make sure your CV and cover letter highlight your experience with cloud platforms like Azure, AWS, or GCP. We want to see how your skills match the role, so tailor your application to show off your cloud support knowledge!
Show Your Problem-Solving Skills: As a Junior Cloud IT Infrastructure Support Engineer, you'll be troubleshooting issues daily. Use your application to share examples of how you've resolved technical problems in the past. We love seeing your thought process in action!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for your skills and experiences, and avoid jargon unless it's relevant. We appreciate clarity, and it helps us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at OCC Computer Personnel
✨Know Your Cloud Basics
Before the interview, brush up on your knowledge of cloud platforms like Microsoft Azure, AWS, and GCP. Be ready to discuss how virtual machines, networking, and storage solutions work, as well as your experience with identity and access management.
✨Showcase Your Support Skills
Prepare examples from your past experiences where you provided IT support or resolved technical issues. Highlight your ability to diagnose problems and escalate them appropriately, as this role requires strong first and second line support skills.
✨Familiarise Yourself with Tools
Get comfortable with ticketing and monitoring systems such as ServiceNow, Jira, and CloudWatch. Being able to discuss how you've used these tools in previous roles will demonstrate your readiness for the job.
✨Emphasise Team Collaboration
This role involves working closely with cross-functional teams and third-party vendors. Be prepared to talk about your teamwork experiences and how you’ve effectively communicated with others to resolve issues.