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For Companies At a Glance
- Tasks: Join a dynamic team to provide top-notch IT support and troubleshoot tech issues.
- Company: OCC Computer Personnel is a well-established IT firm in Stoke-on-Trent.
- Benefits: Enjoy competitive salary, career progression, and a supportive work environment.
- Why this job: Perfect for tech enthusiasts looking to grow in a collaborative and innovative setting.
- Qualifications: 1-2 years of IT support experience; familiarity with Microsoft environments is a plus.
- Other info: Opportunity to participate in exciting IT projects and system upgrades.
The predicted salary is between 28800 - 48000 £ per year.
IT Analyst – Stoke-on-Trent
Working with a well-established client in Stoke-on-Trent who is looking to add an IT Analyst to their growing team. This is an excellent opportunity for someone with 1–2 years of IT support experience who is ready to take the next step in their career.
You’ll join a supportive IT team of around 20 people, providing high-quality technical support both on-site and remotely. You’ll play a key role in troubleshooting hardware and software issues, resolving IT tickets, and ensuring smooth day-to-day operations across the organization.
Key Responsibilities:
- Provide first- and second-line support to internal users, both in person and remotely
- Respond to and resolve IT tickets in a timely and professional manner
- Perform routine maintenance checks, software updates, and system monitoring
- Support software and hardware troubleshooting and configuration
- Participate in IT projects including system upgrades, infrastructure changes, and software rollouts
Tech Stack:
- Microsoft environment (Windows OS, Office 365, Active Directory, etc.)
- Hardware and peripheral troubleshooting
- Ticketing systems and remote support tools
Excellent offices in Stoke, room for progression and development. For more info, please get in touch.
Job Info
- Job Title: IT Analyst
- Company: OCC Computer Personnel
- Location: Stoke, Staffordshire
- Salary: Competitive
- Posted: (Date not specified)
- Closes: Jul 17th, 2025
- Sector: IT
- Contract: Permanent
- Hours: Full Time
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IT Analyst employer: OCC Computer Personnel
Contact Detail:
OCC Computer Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Analyst
✨Tip Number 1
Familiarise yourself with the specific tech stack mentioned in the job description, especially Microsoft environments like Windows OS and Office 365. Being able to demonstrate your knowledge and experience with these tools during your conversations will set you apart.
✨Tip Number 2
Prepare to discuss your previous IT support experiences in detail. Think of specific examples where you successfully resolved technical issues or improved processes, as this will showcase your problem-solving skills and readiness for the role.
✨Tip Number 3
Network with current or former employees of the company if possible. This can provide you with insider information about the team culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Stay updated on the latest trends and developments in IT support. Showing that you are proactive about learning and adapting to new technologies can impress potential employers and demonstrate your commitment to the field.
We think you need these skills to ace IT Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly any roles where you've provided first- and second-line support. Mention specific technologies you've worked with, such as Windows OS, Office 365, and Active Directory.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Analyst position and explain how your skills align with the job responsibilities. Use examples from your past experience to demonstrate your troubleshooting abilities and your commitment to providing excellent support.
Highlight Relevant Skills: When filling out your application, emphasise your technical skills, especially in hardware and software troubleshooting. Mention any experience with ticketing systems and remote support tools, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at OCC Computer Personnel
✨Know Your Tech Stack
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Office 365, and Active Directory. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've successfully troubleshot hardware and software issues in the past. Highlight your approach to resolving IT tickets and any specific challenges you overcame.
✨Showcase Your Communication Skills
As an IT Analyst, you'll need to communicate effectively with internal users. Practice explaining technical concepts in simple terms and be ready to demonstrate your ability to provide support both in person and remotely.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing IT projects, or opportunities for professional development within the organisation.
