Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage IT tickets daily.
- Company: Join a well-established client in Stoke-on-Trent with a supportive IT team.
- Benefits: Enjoy excellent office facilities and opportunities for career progression.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: 1-2 years of IT support experience is required.
- Other info: Work with a tech stack including Microsoft environments and remote support tools.
The predicted salary is between 28000 - 42000 £ per year.
Working with a well-established client in Stoke-on-Trent who is looking to add an IT Analyst to their growing team. This is an excellent opportunity for someone with 1–2 years of IT support experience who is ready to take the next step in their career.
You’ll join a supportive IT team of around 20 people, providing high-quality technical support both on-site and remotely. You’ll play a key role in troubleshooting hardware and software issues, resolving IT tickets, and ensuring smooth day-to-day operations across the organisation.
Key Responsibilities:- Provide first- and second-line support to internal users, both in person and remotely
- Respond to and resolve IT tickets in a timely and professional manner
- Perform routine maintenance checks, software updates, and system monitoring
- Support software and hardware troubleshooting and configuration
- Participate in IT projects including system upgrades, infrastructure changes, and software rollouts
- Microsoft environment (Windows OS, Office 365, Active Directory, etc.)
- Hardware and peripheral troubleshooting
- Ticketing systems and remote support tools
Excellent offices in Stoke, room for progression and development.
IT Analyst employer: OCC Computer Personnel
Contact Detail:
OCC Computer Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Analyst
✨Tip Number 1
Familiarise yourself with the specific tech stack mentioned in the job description, especially Microsoft environments like Windows OS and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the IT Analyst role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've resolved IT issues in the past, as this will demonstrate your problem-solving skills and technical knowledge.
✨Tip Number 4
Show enthusiasm for continuous learning and development. Mention any relevant courses or training you've undertaken recently, as this aligns with the company's focus on progression and development within their team.
We think you need these skills to ace IT Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly any roles where you've provided first- and second-line support. Mention specific technologies you've worked with, such as Windows OS, Office 365, and Active Directory.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Analyst position and explain why you're a great fit. Reference your experience in troubleshooting hardware and software issues, and your ability to resolve IT tickets efficiently.
Showcase Your Problem-Solving Skills: During the application process, emphasise your problem-solving abilities. Provide examples of how you've successfully resolved technical issues in previous roles, as this is crucial for the IT Analyst position.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at OCC Computer Personnel
✨Know Your Tech Stack
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Office 365, and Active Directory. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully troubleshot hardware and software issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your analytical skills.
✨Showcase Your Communication Skills
As an IT Analyst, you'll need to communicate effectively with non-technical users. Practice explaining complex technical concepts in simple terms, and be ready to demonstrate your ability to provide excellent customer service.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and opportunities for professional development within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
