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For Companies At a Glance
- Tasks: Provide technical assistance and troubleshoot IT issues for employees.
- Company: Join a growing team in Stoke on Trent with a focus on IT support.
- Benefits: Enjoy excellent office facilities, opportunities for progression, and involvement in exciting IT projects.
- Why this job: Perfect for those looking to advance their IT career while working with the latest Microsoft technologies.
- Qualifications: 1-2 years of experience in IT support is preferred.
- Other info: Be part of a dynamic environment with room for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
We are working with an excellent client in Stoke on Trent who is looking for an IT Helpdesk to join their growing team. You will be responsible for providing technical assistance to employees, ensuring timely resolution of IT issues.
Day to day responsibilities include:
- Responding to IT tickets
- Troubleshooting issues
- Providing support on software and hardware issues
- Performing routine maintenance checks, including software updates, hardware configurations and system monitoring
You will have opportunities to participate in IT projects such as software rollouts, system upgrades and infrastructure updates. The role involves working with the Microsoft Stack.
This position is ideal for someone with 1-2 years experience in IT support, who is looking for the next step up in their career. Excellent offices in Stoke, with room for progression and development.
For more information, please get in touch.
Helpdesk Support employer: OCC Computer Personnel
Contact Detail:
OCC Computer Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support
✨Tip Number 1
Familiarise yourself with the Microsoft Stack, as this is a key requirement for the role. Brush up on your knowledge of Windows operating systems, Office applications, and any relevant software tools that are commonly used in IT support.
✨Tip Number 2
Gain hands-on experience by volunteering or taking on freelance projects that involve troubleshooting hardware and software issues. This practical experience will not only enhance your skills but also demonstrate your commitment to potential employers.
✨Tip Number 3
Network with professionals in the IT field, especially those who work in helpdesk support. Attend local tech meetups or online forums to connect with others, share experiences, and learn about job openings that may not be advertised widely.
✨Tip Number 4
Prepare for common helpdesk scenarios by practising your problem-solving skills. Think through how you would handle various IT issues, and be ready to discuss these during an interview to showcase your analytical thinking and customer service abilities.
We think you need these skills to ace Helpdesk Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight your relevant experience in IT support, especially with Microsoft Stack, to show you’re a great fit.
Tailor Your CV: Customise your CV to reflect your 1-2 years of experience in IT support. Emphasise your skills in troubleshooting, technical assistance, and any specific software or hardware knowledge that aligns with the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your eagerness to grow within the company. Mention specific examples of how you've resolved IT issues in the past and your interest in participating in IT projects.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at OCC Computer Personnel
✨Know Your Technical Stuff
Make sure you're well-versed in the Microsoft Stack and can confidently discuss your experience with software and hardware troubleshooting. Brush up on common IT issues and their solutions, as you'll likely be asked to demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
As a Helpdesk Support role involves assisting employees, it's crucial to demonstrate your ability to communicate technical information clearly. Practice explaining complex concepts in simple terms, as this will show your potential employer that you can effectively support non-technical staff.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think of examples from your past experience where you've successfully resolved IT issues or handled difficult situations. This will help you illustrate your practical knowledge and approach to problem-solving.
✨Express Your Enthusiasm for Growth
Since the job offers room for progression and development, make sure to express your eagerness to learn and grow within the company. Discuss any relevant training or certifications you're interested in pursuing, as this shows your commitment to advancing your career in IT.
