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- Tasks: Support complex IT incidents and ensure systems remain secure and high-performing.
- Company: Join a dynamic team focused on high-security IT projects.
- Benefits: Flexible 36-hour work week, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a collaborative environment while working with cutting-edge technology.
- Qualifications: Experience in patching, strong troubleshooting skills, and ITIL certification preferred.
- Other info: Exciting opportunity to work on high-security projects with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
2nd Line IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you’ll be the point of contact for escalated technical issues, providing expert troubleshooting and resolution, while monitoring performance across hardware, software, network, and cloud environments. You’ll manage priority (P1) incidents and communications when required, so strong communication skills are essential as you’ll be working closely with internal teams and customers to deliver excellent service. You’ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We’re looking for someone with solid patching experience , you’ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You’ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an early and late shift pattern. Due to the nature of the work, candidates must hold active or previous SC Clearance, or be willing to obtain it if successful. For more info pls get in touch
2nd Line Support Engineer employer: OCC Computer Personnel
Contact Detail:
OCC Computer Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss patching processes and troubleshooting techniques, as these will be key in your role as a 2nd Line Support Engineer.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples of how you've tackled complex incidents before. This will demonstrate your ability to handle the high-pressure situations that come with the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your patching experience and ITIL knowledge. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Whether it’s in your CV or cover letter, clear and professional language will help us see you as a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at OCC Computer Personnel
✨Know Your Tech Stack
Familiarise yourself with the tech stack mentioned in the job description, especially Windows, Microsoft 365, and networking fundamentals. Brush up on your knowledge of patching processes and tools like ServiceNow and Jira Service Desk, as these will likely come up during the interview.
✨Showcase Your Patching Experience
Be ready to discuss your previous experiences with patching systems and software. Prepare specific examples of how you’ve maintained system integrity and compliance, and be clear about the impact your actions had on system performance and security.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Think about how you would explain complex technical issues to non-technical stakeholders, as this will demonstrate your ability to work closely with internal teams and customers.
✨Understand ITIL Principles
Brush up on ITIL principles and how they apply to service desk operations. Be prepared to discuss how you’ve used ITIL frameworks in past roles, particularly in managing priority incidents and ensuring SLAs are met. This will show that you’re aligned with the company’s focus on ITIL practices.