At a Glance
- Tasks: Manage utility services for over 2,000 properties and resolve tenant queries.
- Company: Ocasa Homes, a company committed to innovation and inclusivity.
- Benefits: 25 days annual leave, private healthcare, and your birthday off!
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Join a supportive team and make a real impact in property management.
- Qualifications: Experience with utilities and strong Excel skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
The Utilities Coordinator is responsible for managing and coordinating utility services across our property portfolio (currently over 2,000 properties). The role involves setting up and closing utility accounts, liaising with suppliers, resolving bill queries and maintaining accurate records.
The Utilities Coordinator will work closely with internal teams to ensure smooth day to day running of utilities, minimise void-period costs and resolve tenant queries in a timely manner.
Key Responsibilities- Utilities Invoice Management: Management of all utility accounts (electric, gas, water and council tax) across residential lettings portfolio. Set up accounts for void periods and ensuring bills are accurate. Close accounts when tenants move in. Review and approve utility invoices for payment. Monitor utility accounts that are on pre-payment meters and ensure a consistent level of credit is maintained.
- Maintenance of Meter Records: Work with the on-site team to update internal databases / spreadsheets with consumption data to assist with consumption reporting. Maintain list of all meters, ensuring up to date information around location, type and serial numbers.
- Internal / External Communication: Coordinate with the Facilities and on-site teams for meter readings, resolving meter issues and helping schedule meter upgrades. Work closely with the Finance team to ensure invoices are paid in a timely manner and costs are accurately posted and forecasted. This will include regular meetings and a review of missing invoices. Communicate with councils and utility providers to set up / close accounts, resolve issues and ensure we’re on favourable rates. Share occupancy reports where we have landlord supplier meters for the property.
- Reporting: Help report on usage and build ad hoc reports where required. Report on meter types and upgrades as we move the portfolio over to S2 meters.
- Any other duties as reasonably required.
- Previous experience working with utilities for a lettings agent.
- Strong Excel and data management skills.
- Excellent attention to detail.
- Effective prioritisation and time management skills.
- Proactive and solutions focused.
- Strong communication skills, both written and verbal.
- Previous experience working with utilities databases to help improve our current processes would be desirable.
- Enhanced Pension.
- 25 days annual leave, plus UK bank holidays (pro rated to working pattern).
- Your birthday off.
- Time off to move home.
- Life assurance.
- Group Income Protection.
- Private healthcare via Bupa (taxable benefit).
- Commitment to your learning and development.
- Employee wellness resources and events.
- Employee Assistance Programme.
- Regular team building events.
We have built a business to be proud of and our values are key to our ongoing growth. All Ocasa colleagues are expected to demonstrate our values in their ways of working.
- Considered: We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others.
- Principled: We believe in doing the right thing, and we hold our principles closely in everything that we do.
- Empathetic: Empathy is key to creating a culture that’s open, supportive, and kind. Whether it’s working with colleagues, residents, or external parties, we treat everyone with empathy.
- Knowledgeable: We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do.
The successful candidate must, by the start of the employment, have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted. We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you: recruitment@ocasahomes.co.uk
Utilities Coordinator in Manchester employer: Ocasa
Ocasa Homes is an exceptional employer located in Manchester, offering a supportive and inclusive work culture that prioritises employee well-being and development. With benefits such as enhanced pension plans, private healthcare, and generous annual leave, employees are encouraged to grow within the company while enjoying a balanced work-life dynamic. The role of Utilities Coordinator not only provides meaningful responsibilities but also fosters collaboration across teams, ensuring a rewarding experience for those looking to make a positive impact in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Utilities Coordinator in Manchester
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughOcasa's Website
Don’t forget to apply directly through Ocasa's website for the full-time Utilities Coordinator role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Utilities Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ocasa. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Ocasa
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Ocasa.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Ocasa.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
