At a Glance
- Tasks: Carry out maintenance and repairs across properties in Ipswich and Norwich.
- Company: Join Ocasa, a company committed to creating an inclusive and supportive environment.
- Benefits: Enjoy 25 days annual leave, private healthcare, and enhanced pension.
- Other info: Opportunity for permanent employment after a successful three-month contract.
- Why this job: Make a real difference by ensuring homes are safe and well-maintained.
- Qualifications: Experience in maintenance tasks and a full UK driving licence required.
The predicted salary is between 24000 - 36000 £ per year.
Location: Ipswich/Norwich. This role will require travel between Ocasa sites in Ipswich and Norwich.
Contract: Full time three-month fixed-term contract
Reporting to: Facilities Manager
Role Overview
The Maintenance Operative will report to the Facilities Manager, managing maintenance and repairs ensuring works are resolved effectively. This role will be responsible for maintenance work across our properties in Ipswich and Norwich.
Key Responsibilities
- Completing minor plumbing repairs such as fixing dripping taps or running toilet cisterns
- Painting both full flats and minor touch ups including filling in damage
- Installing household appliances such as washing machines and dishwashers
- Installing smoke and carbon monoxide alarms
- Changing light bulbs
- Fixing toilet seats
- Site clearance
- Furniture assembly and moving furniture
- Fitting shelves, hanging pictures and installing window locks
- General building and grounds maintenance
- Undertaking maintenance tasks as directed and prioritise tasks according to urgency
- Ensuring standards and procedures are adhered to and work closely with Health & Safety
- Assisting in the improvement of Health & Safety standards across all sites
- Working collaboratively and engaging with other teams within the business
- Supporting the delivery of continuous improvement action plans
- Maintaining a safe and clean environment for all
Experience and Qualifications
- Previous experience in a similar role with confidence carrying out general handyperson decorating and maintenance tasks
- Good practical skills across a variety of repair and maintenance tasks
- A genuine passion for delivering excellent customer service
- Good communication skills
- Competent with IT
- A full UK driving license
- Able to work well both independently and as part of a team
- Strong time management skills with the ability to work to deadlines and balance multiple priorities
- A positive can-do attitude and a flexible approach to your working day
- Awareness of health and safety for both yourself and others on site
- A willingness to work flexibly including outside normal hours when needed to maintain service continuity
Company Benefits
- Enhanced Pension
- 25 days annual leave plus UK bank holidays (pro rated to working pattern)
- Your birthday off
- Time off to move home
- Life assurance
- Group Income Protection
- Private healthcare via Bupa (taxable benefit)
- Commitment to your learning and development
- Employee wellness resources and events
- Employee Assistance Programme
- Regular team building events
Our Values
We have built a business to be proud of and our values are key to our ongoing growth. All Ocasa colleagues are expected to demonstrate our values in their ways of working.
- Considered: We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others.
- Principled: We believe in doing the right thing and we hold our principles closely in everything that we do.
- Empathetic: Empathy is key to creating a culture that's open, supportive and kind. Whether it's working with colleagues, residents or external parties we treat everyone with empathy.
- Knowledgeable: We hold ourselves to a high standard; every member of the Ocasa team is an expert at what they do.
Additional Information
This role will initially be appointed on a three-month fixed-term contract with a view to extending to permanent employment if successful. The successful candidate must by the start of the employment have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK employment referencing DBS check and depending on the role further checks may need to be conducted.
We know that to be truly innovative we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you.
Maintenance Operative - Ipswich & Norwich employer: Ocasa
Ocasa is an excellent employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including enhanced pension, private healthcare, and generous annual leave. With a strong commitment to fostering a supportive and inclusive work culture, employees are encouraged to develop their skills while contributing to a positive environment in the vibrant locations of Ipswich and Norwich. Join us to be part of a team that values empathy, integrity, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Operative - Ipswich & Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ocasa. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to maintenance tasks and customer service. Practising your answers can help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work or even photos of projects you've completed. This can really impress the interviewer and give them a clear idea of what you can bring to the table.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Maintenance Operative - Ipswich & Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in maintenance and repairs. We want to see how your skills match up with the tasks listed in the job description, so don’t hold back on showcasing your handy work!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for maintenance work and customer service. Let us know why you’re excited about the role and how you embody our values at Ocasa.
Show Off Your Skills:In your application, mention specific examples of past maintenance tasks you've completed. Whether it’s fixing a leaky tap or painting a flat, we love to hear about your hands-on experience and problem-solving abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the Ocasa team!
How to prepare for a job interview at Ocasa
✨Know Your Stuff
Make sure you brush up on your maintenance skills before the interview. Be ready to discuss specific tasks you've handled, like plumbing repairs or appliance installations. This shows you’re not just a talker but someone who can get their hands dirty!
✨Show Off Your Customer Service Skills
Since this role involves interacting with residents, highlight any experience you have in customer service. Share examples of how you've gone above and beyond to help someone out. A positive attitude and empathy go a long way!
✨Be Prepared for Practical Questions
Expect some scenario-based questions where you might need to explain how you'd tackle certain maintenance issues. Think about common problems you’ve faced and how you resolved them. This will demonstrate your problem-solving skills and practical knowledge.
✨Understand Health & Safety
Familiarise yourself with basic health and safety regulations relevant to maintenance work. Be ready to discuss how you ensure safety on the job. Showing that you prioritise safety will impress the interviewer and show you’re a responsible candidate.
