Ocado is seeking an experienced Amazon Customer Connect & Service Platform Specialist to own and transition the Amazon Customer Connect platform in-house. You will manage the agent/customer portals, API connections and data flows, ensuring security, reliability and scalable operations across AWS environments.
You will collaborate with Service Assurance, Engineering, Data and Product teams, and will leverage AI-assisted development tools to accelerate delivery and documentation.
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Amazon Connect Platform Lead - Hybrid & AI-Driven Ops in Hatfield employer: Ocado
At Ocado Logistics, we pride ourselves on being an exceptional employer, offering our LGV drivers a safe and supportive work environment alongside competitive benefits tailored to individual lifestyles. Our commitment to employee growth is evident, with 87% of salaried roles filled internally, ensuring that your career can flourish right here at our cutting-edge Dordon site. Join us in revolutionising grocery shopping while enjoying perks like employer-funded private medical insurance and high street discounts, all within a diverse and inclusive culture that values every team member's unique contributions.
