At a Glance
- Tasks: Deliver quality goods while providing top-notch customer service and interacting with diverse people.
- Company: Join Ocado Logistics, a Disability Confident employer focused on inclusivity.
- Benefits: Enjoy competitive pay, discounts, health services, and a company pension after 3 months.
- Other info: No prior experience needed; just bring a positive attitude and willingness to learn.
- Why this job: Flexible shifts, paid breaks, and opportunities for career progression await you!
- Qualifications: Must have a full UK or EU driving licence and good communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Driving Licence Requirements
- Full UK or EU driving licence.
- Minimum of 12 months driving experience.
- Maximum of 6 penalty points.
- No driving disqualifications in the past 5 years.
- Must be over 18 to apply for roles involving alcohol products.
About the Role
Only a positive attitude and a willingness to learn are required – no prior experience needed. You will be a Customer Service Team Member, delivering top-quality products on time and interacting with people from all walks of life. You’ll be out on the road whatever the weather.
Responsibilities
- Deliver quality goods on time, using automated pre-planned routes.
- Interact with customers while maintaining a professional customer service level.
- Work evenings, weekends, and weekdays as required, with shifts ranging from 05:30 to midnight.
- Keep all breaks paid and maintain accurate time-keeping.
Benefits
- Company pension of up to 7% matched contributions after 3 months.
- Enhanced digital health and wellbeing service, including virtual GP appointments for you and your dependants.
- Hundreds of high street shopping, entertainment and restaurant discounts.
- Life insurance coverage from day one.
- 15% off your weekly shop with Ocado.com.
- Additional voluntary benefits such as dental and travel insurance at a discounted price.
- Career progression opportunities – 87% of salaried roles are filled by internal colleagues.
Recruitment Process
- Online licence check and right-to-work checks.
- Tour of the site and Q&A with the team.
- Disclosure Barring System (DBS) check.
- Offer of the role upon completion of checks.
Contract and Pay
- Contract type: Permanent.
- Hours: 40 per week including paid breaks.
- You will work any 5 days out of 7, with 8-hour shifts, and receive a shift rota 13 weeks in advance.
- Pay structure: Lunar paid – paid every 4 weeks on a monthly schedule.
- Monday to Saturday (Basic Rate) – £13.89 per hour.
- Evening Premium (from 18:00) – £15.01 per hour.
- Sunday Day Premium – £15.28 per hour.
- Sunday Evening Premium – £16.51 per hour.
- Monday-Saturday (Day Shift) Overtime – £17.36 per hour.
- Monday-Saturday (Evening Shift) Overtime – £18.48 per hour.
Average salary: £30,100 per annum. Hourly earnings increase to £14.47 on average with premiums, and you can further boost earnings with enhanced overtime.
EEO Statement
We are a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. Whatever your background or story, you'll find a home at Ocado Logistics.
Delivery Driver – Customer Service & Flexible Shifts in Banbury employer: Ocado
At Ocado Logistics, we pride ourselves on being an excellent employer, offering flexible shifts and a supportive work culture that values customer service and teamwork. With a strong focus on employee growth, 87% of our salaried roles are filled internally, and we provide a range of benefits including a generous pension scheme, health and wellbeing services, and discounts on shopping and entertainment. Join us in a role that not only offers competitive pay but also the opportunity to connect with diverse customers while enjoying a fulfilling career on the road.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Driver – Customer Service & Flexible Shifts in Banbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ocado Logistics. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, brush up on how to engage with people. Role-play scenarios with friends or family to get comfortable with handling different types of customers.
✨Tip Number 3
Be ready for the unexpected! As a delivery driver, you'll face various challenges on the road. Think about how you would handle delays or difficult customers, and be prepared to share those examples during your interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your progress. Plus, you’ll get the latest updates on your application status!
We think you need these skills to ace Delivery Driver – Customer Service & Flexible Shifts in Banbury
Some tips for your application 🫡
Show Off Your Driving Skills:Make sure to highlight your driving experience in your application. We want to see that you’ve got a full UK or EU driving licence and at least 12 months behind the wheel. If you’ve got a clean record, let us know!
Communicate Like a Pro:Since this role is all about customer service, don’t forget to showcase your communication skills. Whether it’s through your cover letter or CV, we want to see how you interact with people and keep things professional.
Keep It Positive:We’re looking for a positive attitude and a willingness to learn, so make sure your application reflects that! Share any experiences where you’ve tackled challenges with a smile or learned something new on the job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Ocado
✨Know Your Driving Stuff
Make sure you’re familiar with the driving licence requirements and have your documents ready. Brush up on your driving experience and be prepared to discuss how you’ve handled different driving situations in the past.
✨Show Off Your Customer Service Skills
Since this role is all about interacting with customers, think of examples where you've provided great service. Even if you don’t have direct experience, consider times when you’ve helped someone or resolved an issue – it’ll show your positive attitude and willingness to learn.
✨Be Ready for Flexibility
This job involves working various shifts, so be prepared to discuss your availability. Highlight your flexibility and willingness to work evenings and weekends, as this will demonstrate that you’re committed to the role.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you gauge if it’s the right fit for you.
