Ocado is seeking an experienced Amazon Customer Connect & Service Platform Specialist to join the Service Assurance team. The role focuses on administration, configuration, support and continual improvement of our Amazon Connect and platform tooling to ensure secure, reliable operations.
You will collaborate with Engineering, Product, and third-party suppliers to deliver platform enhancements, drive AI-enabled improvements and optimize customer journeys across our global service platforms.
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Amazon Connect Platform Architect | AI-Driven Service Ops (Hybrid) employer: Ocado
At Ocado Logistics, we pride ourselves on being an exceptional employer, offering our LGV drivers a safe and supportive work environment alongside competitive benefits tailored to individual lifestyles. Our commitment to employee growth is evident, with 87% of salaried roles filled internally, ensuring that your career can flourish right here at our cutting-edge Dordon site. Join us in revolutionising grocery shopping while enjoying perks like employer-funded private medical insurance and high street discounts, all within a diverse and inclusive culture that values every team member's unique contributions.
