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For Companies At a Glance
- Tasks: Support operations by managing incidents and monitoring system performance in a high-tech environment.
- Company: Join Ocado Technology, a leader in AI and robotics for global grocery retailers.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible work options.
- Why this job: Be part of an innovative team driving improvements in automated grocery delivery.
- Qualifications: Experience in technical support and strong problem-solving skills are essential.
- Other info: This is an onsite role with a shift pattern covering operations 24/7.
The predicted salary is between 28800 - 43200 £ per year.
About Us
We are Ocado Technology and we empower global grocery retailers with cutting-edge cloud, robotics, AI, and IoT. Our Ocado Smart Platform (OSP) powers highly automated Customer Fulfilment Centres (CFCs), enabling efficient, single-pick online grocery delivery.
About The Role
As a Systems Support Specialist, you'll be right at the heart of operations, working across Engineering Operations, Technical Support Services, and Business Operations within one of our highly automated Customer Fulfilment Centres (CFCs) in Erith. You'll manage incidents, monitor system performance, and support critical business operations, helping ensure seamless service for Ocado's customers and clients. With every shift, you'll play a vital role in resolving technical issues, driving improvements, and keeping innovation moving.
What you'll be doing:
- Monitor and manage business system operations, quickly identifying and escalating incidents where needed.
- Work closely with engineering and technical teams to troubleshoot and resolve hardware and software faults.
- Act as a technical point of contact for onsite and remote teams, supporting efficient communication and rapid resolution of issues.
- Prioritise and manage tasks such as bot recoveries, ticketing progress, and system fault analysis to maintain high operational standards.
- Drive continuous improvement by analysing asset performance and supporting proactive system enhancements.
This is an onsite-based role and will take part in a team shift pattern working to cover operations 24x7.
About You
- Experience in technical support, hardware support, or incident management environments.
- Strong problem-solving, analytical, and technical communication skills.
- Good understanding of computing configurations, ITIL frameworks, infrastructure, and the OSI model.
- Ability to organise, prioritise, and manage incidents efficiently under pressure.
- A self-starter attitude with a proactive approach to learning, troubleshooting, and teamwork.
What We Offer
We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here's a snapshot of what you can expect:
- Time to recharge: 25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.
- Health & wellbeing: Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
- Family-first policies: 22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave (after qualifying period).
- Financial support: Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.
- Commuter perks: Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
- Exclusive discounts: 15% off at Ocado.com with free delivery (starting in your first month).
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
Operational Systems Support Specialist employer: Ocado Technology
Contact Detail:
Ocado Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Systems Support Specialist
✨Tip Number 1
Familiarise yourself with the Ocado Smart Platform and its functionalities. Understanding how the system operates will give you an edge during interviews, as you'll be able to discuss specific features and improvements.
✨Tip Number 2
Brush up on your ITIL framework knowledge. Since the role involves incident management, being well-versed in ITIL principles will demonstrate your capability to manage and resolve incidents effectively.
✨Tip Number 3
Network with current employees or professionals in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare for scenario-based questions that test your problem-solving skills. Think of examples from your past experiences where you successfully resolved technical issues under pressure, as this is crucial for the role.
We think you need these skills to ace Operational Systems Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, incident management, and problem-solving. Use keywords from the job description to demonstrate that you meet the specific requirements of the Operational Systems Support Specialist role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for working with Ocado Technology. Mention how your skills align with their focus on cloud, robotics, AI, and IoT, and provide examples of how you've successfully resolved technical issues in previous roles.
Showcase Your Technical Skills: Highlight your understanding of computing configurations, ITIL frameworks, and the OSI model. Provide specific examples of how you've applied these skills in past positions, especially in high-pressure environments.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Ocado Technology
✨Understand the Role
Make sure you have a clear understanding of what an Operational Systems Support Specialist does. Familiarise yourself with the responsibilities mentioned in the job description, such as incident management and system performance monitoring.
✨Showcase Your Technical Skills
Be prepared to discuss your experience in technical support and incident management. Highlight specific examples where you've successfully resolved hardware or software issues, as this will demonstrate your problem-solving abilities.
✨Communicate Effectively
Since the role involves acting as a technical point of contact, practice articulating complex technical concepts in simple terms. This will show that you can communicate effectively with both technical and non-technical teams.
✨Demonstrate a Proactive Attitude
Emphasise your self-starter attitude and proactive approach to learning and troubleshooting. Share instances where you've taken the initiative to drive improvements or enhance system performance, as this aligns with the company's focus on innovation.
