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For Companies At a Glance
- Tasks: Monitor and manage business systems, troubleshoot technical issues, and drive continuous improvements.
- Company: Join Ocado Technology, a leader in cloud, robotics, AI, and IoT for grocery retail.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and exclusive discounts.
- Why this job: Be at the heart of innovation, ensuring seamless service for customers in a dynamic environment.
- Qualifications: 2+ years in corporate IT, strong technical support background, and excellent communication skills.
- Other info: Onsite role with flexible shift patterns and great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Ocado Technology empowers global grocery retailers with cutting-edge cloud, robotics, AI, and IoT. Our Ocado Smart Platform (OSP) powers highly automated Customer Fulfilment Centres (CFCs), enabling efficient, single-pick online grocery delivery.
About The Role
As an Operations Systems Support Specialist, you will be right at the heart of operations, working across Engineering Operations, Technical Support Services, and Business Operations within one of our highly automated Customer Fulfilment Centres (CFCs) in Bicester. You’ll manage incidents, monitor system performance, and support critical business operations, helping ensure seamless service for Ocado’s customers and clients. With every shift, you’ll play a vital role in resolving technical issues, driving improvements, and keeping innovation moving.
What you’ll be doing:
- Monitor and manage business system operations, quickly identifying and escalating incidents where needed.
- Work closely with engineering and technical teams to troubleshoot and resolve hardware and software faults.
- Act as a technical point of contact for onsite and remote teams, supporting efficient communication and rapid resolution of issues.
- Prioritise and manage tasks such as bot recoveries, ticketing progress, and system fault analysis to maintain high operational standards.
- Drive continuous improvement by analysing asset performance and supporting proactive system enhancements.
This is an onsite-based role and will take part in a team shift pattern working to cover either 7:00am-15:00 or 9:00am-17:00 Monday - Friday.
About You
- Corporate IT Experience: You have a minimum of 2 years of experience working within a corporate IT function.
- Technical Background: You’ll bring a background in technical support with a strong focus on hardware support and incident management.
- Knowledge Base: You possess a good understanding of computing configurations, ITIL Frameworks, infrastructure, and the OSI model.
- Incident Resolution: You are experienced in managing and resolving technical incidents across hardware, software, and networking.
- Stakeholder Engagement: You are able to ensure stakeholders at all levels are kept informed with technical updates.
- Pressure Management: You have the ability to organise, prioritise, and manage incidents efficiently and calmly under pressure.
- Proactive Mindset: A self-starter attitude with a proactive approach to learning, troubleshooting, and contributing to a team.
- Communication Skills: You possess strong problem-solving, analytical, and technical communication skills.
What We Offer
- Time to recharge: 25 days annual leave (rising to 27 after 5 years), plus the option to buy more.
- Health & wellbeing: Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
- Family-first policies: 22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave (after qualifying period).
- Financial support: Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.
- Commuter perks: Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
- Exclusive discounts: 15% off at Ocado.com with free delivery (starting in your first month).
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
Operational Site Support Specialist employer: Ocado Technology
Contact Detail:
Ocado Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Site Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ocado Technology on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Ocado's tech. Familiarise yourself with their cloud, robotics, AI, and IoT solutions. Showing that you understand their products will impress the hiring team and show your genuine interest.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting, consider doing mock scenarios or case studies. This will help us articulate our thought process during the interview and demonstrate our technical prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Operational Site Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Site Support Specialist role. Highlight your corporate IT experience and technical background, focusing on relevant skills like incident management and hardware support.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've resolved technical incidents or improved processes in previous jobs to show off your proactive mindset.
Show Off Your Communication Skills: Since you'll be engaging with stakeholders at all levels, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to convey technical information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ocado Technology
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware support and incident management. Familiarise yourself with the OSI model and ITIL frameworks, as these will likely come up during your interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical incidents. Highlight your analytical skills and how you prioritised tasks under pressure to keep operations running smoothly.
✨Communicate Clearly and Confidently
Since you'll be acting as a technical point of contact, practice explaining complex technical issues in simple terms. This will demonstrate your ability to engage with stakeholders at all levels and ensure effective communication.
✨Demonstrate a Proactive Mindset
Be ready to share instances where you've taken the initiative to drive improvements or enhance system performance. Showing that you're a self-starter who actively seeks solutions will set you apart from other candidates.
