Overview
As an Account Manager at Ocado Commercial, you will drive online growth for partner retailers by shaping and executing partnership strategies. You will act as the primary interface, align internal teams, and pursue commercial opportunities to achieve joint goals. This role emphasizes data-driven insights, cross-functional collaboration, and scalable growth across international markets, with significant travel to Saudi Arabia. You will help partners maximize Ocado’s platform capabilities to deliver measurable commercial outcomes while advancing the broader strategic objectives of Ocado and its partners.
Pay / Benefits
- 25 days annual leave (27 after 5 years)
- 30 days global work-from-anywhere
- Private Medical Insurance
- Wellbeing support and EAP
- Pension with employer matching up to 7%
- Share schemes (Sharesave & BAYE)
Responsibilities
- Develop and own the partnership strategy to grow market share and optimise operations for each partner
- Oversee delivery of partnership goals with cross-functional collaboration and escalation management
- Serve as primary Ocado contact for partner relationships and escalations
- Generate ideas, build business cases, negotiate commercially, and oversee implementation with partners
- Ensure Operations align with growth objectives and KPIs across teams
- Shape and deliver a growth strategy to improve partners' commercial outcomes
- Utilise data to report trends and opportunities to internal and external stakeholders
- Provide actionable recommendations for partners to drive growth and ensure partners fully utilise relevant OSP features
- Maintain market awareness and supply timely recommendations to capture opportunities
Key requirements
- Fluent in English; Arabic highly preferred; other European languages desirable
- Track record in online growth strategy within consumer-online businesses with complex logistics (grocery e-commerce a plus)
- Experience in retail or strategy consulting focused on growth and/or logistics
- Experience in hypergrowth startups or scale-ups
- Strong data-driven marketing and ecommerce understanding; ability to measure and optimise growth metrics (user growth, conversion, LTV)
- Proven ability to build relationships and work in multidisciplinary teams
- Analytical mindset with ability to derive insights from data to drive partner improvements
- Understanding of E-commerce operations and E-comm P&Ls; ability to read financial statements
- Strategic thinking under imperfect information to meet business goals
- Highly commercial with ability to identify key growth opportunities for profitability
- Passion for grocery retail and awareness of key marketing/commercial levers to drive growth
- International or cross-border experience a plus
- Relationship-building
- Analytical mindset
- Cross-functional collaboration
- Data-driven decision making
- Performance metrics (growth, conversion, LTV)
- Market and competitive analysis
Commercial Partnerships Manager in Hatfield employer: Ocado Technology
At Ocado Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a GA4 Implementation Specialist in Hatfield, you'll enjoy flexible working arrangements, comprehensive benefits including private medical insurance and generous leave policies, and ample opportunities for professional growth within a cutting-edge technology environment. Join us to be part of a diverse team dedicated to pushing the boundaries of retail technology while supporting your well-being and career aspirations.
