Senior Oracle Cloud Fusion Analyst

About Us: Ocado Technology is putting the world’s grocery retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery. Of course, achieving this is no mean feat, and whilst we have ambitious strategies to grow our business, we need to match this in our capabilities to ensure the ongoing security of our sensitive data, our people, our customers, and our assets. That’s where Ocado’s innovative Information Security team comes into play…

About the role: Working within the Financial Systems team, the role provides key frontline support. The role will involve resolution of support issues in Oracle Fusion as well as scope to assist the business on new projects and deliverables, whilst maintaining the integrity of financial information.

• Be involved with change requests from the initial request through to implementation into the production environment.
• Support the business and end users in adaption of Oracle Fusion.

Role & Responsibilities:

• Work side by side with the other support analysts across Oracle Financial Systems Team.
• You will work closely with the Application Manager to ensure change requests are completed via the change management process.
• Work closely with business users for continual service improvement, building rapport and credibility.
• Manage your queue of incidents through to resolution, ensuring that the resolution is fully documented and working with Oracle Support if you are unable to resolve yourself.
• Manage service requests from users through to implementation into the production environment.
• The ability and experience of impact assessments of change and quarterly updates from Oracle.
• Supporting our users with the SaaS quarterly update life cycle.
• Highlight trends and major incidents to your Team Leader.
• Document key processes and How to Guides to support other team members and knowledge share.
• You may be asked to perform tasks as required by management deemed as a reasonable request.

This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

Knowledge, Skills and Experience:

• A minimum of 8+ years' experience working as an Oracle ERP/Fusion Support Analyst (or functional consultant) for Oracle ERP Applications (Fusion cloud) for Supply Chain Modules.
• Oracle Fusion SME on SCM (Procurement, Inventory, Costing, Planning, Supply Chain Financial Orchestration) Configuration and supporting SCM modules on Oracle Fusion.
• Understanding and experience in Configurations/Customisations, Extensions, Modifications, Localisations, Interfaces (CEMLIs).
• Experience on Business Process Management (BPM) workflows / OBI / OTBI / SmartView.
• Experience of managing Oracle Service Requests, including Sev-1 SRs, and the SR escalation process.
• Able to troubleshoot problems, including functional replication of issues.
• Experience of change control management and release management.
• Management of change requests through development and testing lifecycle, conforming to industry standard and within scope.
• Demonstrate professionalism: Being responsive, reliable, and putting the customer first.
• Committed to using the right trusted resources to develop expertise.
• Able to form highly trusting relationships built on integrity and openness.

Preferred (in addition to minimum):

• Knowledge of Apex application.
• Oracle R12 / Cloud.
• Oracle PL/SQL.
• JIRA.
• ITIL Certification.
• Oracle Certifications.

About You:

• You will need to be able to deliver high standards and be passionate about ERP solutions.
• You will have effective client facing skills and the ability to communicate at all levels (both written and verbal).
• You love problem solving and have strong analytical skills.
• Be capable of building long lasting relationships with colleagues and clients.
• Be able to deliver innovative, creative, and practical solutions, whilst delivering value.
• You are passionate about learning and can effectively absorb new features and technology.
• You are a team player who will build relationships across all departments within Ocado.
• You are a self-starter with the ability to work autonomously to find workarounds and solutions but know when to ask for help.
• You are accustomed to the pressure related to resolution timeframes and conflicting/competing priorities that require multitasking.
• You will have an understanding of the ITSM frameworks relating to incidents, problems and the change management life cycle.

What we offer you:

• Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being.
• We regularly review our benefits to ensure we are supporting our employees appropriately.
• Currently, we offer technically stretching work, a competitive salary and hybrid working patterns meaning part of the working week can be spent working remotely (typically 3 days per week).
• Wellbeing support through Apps such as Unmind and an Employee Assistance Programme.
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase).
• Pension scheme (various options available including employer contribution matching up to 7%).
• Private Medical Insurance.
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete).
• Train Ticket loan (interest-free).
• Cycle to Work Scheme.
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices.
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices.
• Opportunity to participate in Sharesave and Buy as You Earn share schemes.
• 15% discount on Ocado.com and free delivery for all employees.
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary).