Planner - Service Delivery Transport in Hatfield

Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience.

About the role:

We wouldn’t be able to positively impact the way the world shops without our passionate team members - who keep our business running, our vans delivering, our customers’ products picked and packed and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience which means we now have an opportunity for a Planner - Service Delivery Transport to join the team.

As a Planner - Service Delivery Transport, you will be the engine room of our distribution network, creating cost-effective plans that balance operational KPIs with driver wellbeing. This role is about the "here and now"—you’ll be coordinating daily transport requirements, scheduling drivers and trailers, and ensuring our headcount perfectly matches the delivery plan. Whether you are a recent graduate or looking for your next step in logistics, this is a fast‑paced environment where problem‑solving and attention to detail are key to keeping our trailers moving.

You will be:

• Creating daily and weekly transport plans and rotas to ensure our transport needs are met efficiently.
• Monitoring and ensuring 100% compliance with EU and UK Drivers’ Hours Rules and Regulations.
• Working closely with Supply Chain and Operational teams to optimise dispatch profiles and inbound delivery schedules.
• Managing driver availability, holiday requests, and time and attendance to maintain a robust operational headcount.
• Acting as a key point of contact for LGV driver enquiries, ensuring a high level of customer service and professional communication at all times.

About you:

• Strong numeracy and literacy skills with an eagle eye for detail—this role involves a high degree of administration and data review.
• A proactive problem‑solver who can think on their feet in a high‑pressure, fast‑paced environment.
• Proficient in Microsoft Excel with the ability to manage complex spreadsheets and rotas.
• A strong communicator who is comfortable engaging with stakeholders at all levels, from drivers to senior managers.
• Flexible and self‑motivated, with a willingness to work a rota‑based shift pattern (Monday to Sunday) to support our 24/7 operation.

What you can expect to receive in return:

• At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work‑life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.
• Hybrid Working: Enjoy a balanced life with typically 2-3 days per week spent working remotely.
• Flexible Work: Benefit from our 30 days ‘working from anywhere in the world’ policy.
• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer matching.
• Leave & Family: 30 days holiday (increasing to 32 after 5 years), plus 22 weeks paid maternity and 6 weeks paid paternity leave.
• Private Medical & Insurance: Rest easy with comprehensive private medical cover, life assurance, and income protection.
• Financial Protection: Opportunity to participate in Sharesave, Buy as You Earn schemes, and free shares.
• Travel & Commute: Interest‑free train ticket loans, Cycle to Work scheme, and free shuttle buses to/from Hatfield Train Station.
• Shopping Perks: 15% staff discount on Ocado.com and free delivery for all employees.
• Wellbeing Support: Access dedicated apps (Unmind) and a full Employee Assistance Programme.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.