At a Glance
- Tasks: Drive online growth strategies for leading retailers and enhance their e-commerce success.
- Company: Join Ocado Commercial, revolutionising online grocery with innovative technology.
- Benefits: Enjoy flexible working, generous leave, health insurance, and exclusive discounts.
- Other info: Hybrid role with opportunities for travel and professional growth.
- Why this job: Be part of a dynamic team shaping the future of retail with global partners.
- Qualifications: Experience in e-commerce strategy and a passion for data-driven marketing.
The predicted salary is between 45000 - 55000 € per year.
We are Ocado Commercial, and we are revolutionising online grocery. We partner with the world's leading retailers, providing our innovative Ocado Smart Platform (OSP) – a powerful blend of automation and software – to elevate their e-commerce capabilities. Join us and be part of a team that's shaping the future of retail, working with global giants from Kroger to AEON.
About the Role
The Account Manager role is an exciting opportunity in our European Partnership team to directly influence the commercial success of our Partners. We are looking for a strategic and commercially driven e-commerce leader to join our European Partnership team. In this role, you will own the strategy to drive online growth for our partners, ensuring commercial success, operational efficiency, and international scalability. This role is hybrid, working 2 days per week in our UK Head Office in Hatfield, and 3 days per week from home. Regular travel to our partners’ offices and operational sites will be required.
Your main mission will be to drive the success of your account, supporting your partner to achieve our joint goals. You will develop and maintain strong relationships, help your partner to grow its online business, as well as realising new commercial opportunities for Ocado.
- Account Development: Developing, updating and owning partnership strategy that aligns with the partner's e-commerce goals, focusing on identifying and maximising opportunities for market share growth and operational optimisation. Responsible for overseeing the overall delivery of the agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goals. Primary interface between Ocado and the partner for all relationship matters, including escalations. Pursuing opportunities to develop the partner relationship further, from creative idea generation, business case development, commercial negotiation and overseeing implementation. Ensuring that Operations are supporting Growth and that teams are aligned with the same objectives and KPIs.
- Partner Growth: Owning the shaping and delivery of a strategy to help your partners grow and improve their commercial outcomes. Leveraging data to provide regular reporting to internal and external stakeholders, highlighting key trends and opportunities to improve growth. Delivering actionable recommendations partners can implement within their organizations to support growth. Becoming an expert on all the relevant OSP features that can support growth, and ensuring your partners are fully utilising these features to drive their goals. Maintaining strong awareness of the market your partner operates in and providing timely and actionable recommendations to help them take advantage of opportunities.
About you
- Languages: Fluency in English is essential. Other European languages desirable (French, Spanish, Polish or Swedish).
- Years of proven track record in one or several of the following fields: Developing and executing online growth strategies within a direct to consumer business with complex logistics (grocery ecommerce experience a big plus). Retail and/or strategy management consulting experience, with projects focusing on growth and/or logistics. Hypergrowth start-ups or scale-ups.
- Familiarity and passion for data-driven marketing, consumer insight, and ecommerce.
- Familiarity with or experience with measuring and optimising key growth metrics including user growth, conversion, LTV.
- Comfortable utilising data to gain a clear understanding of the customer journey, identify and implement improvements, and measure performance.
- A highly analytical skill set, able to use data to drive insights and recommendations for partners.
- Deep understanding of financial statements/P&Ls.
- Ability to create strategy with imperfect information to deliver business goals.
- Highly commercial, able to identify biggest wins for our partners to focus on to improve growth and profitability.
- A passion for grocery retail and an understanding of the key marketing and commercial levers to drive growth. Up to date on the industry, digital platforms, and changes as they roll out.
- Understanding of operations in E-comm businesses, as well as E-comm financial statements/P&Ls.
- Professional and/or student international experience will be a plus.
What we offer
We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:
- Time to recharge: 25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.
- Health & wellbeing: Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
- Family-first policies: 22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave.
- Financial support: Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest‑free loans for train tickets.
- Commuter perks: Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
- Exclusive discounts: 15% off at Ocado.com with free delivery (starting in your first month).
Account Manager in Hatfield employer: Ocado Technology Group
At Ocado Commercial, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the online grocery sector. Our hybrid work model allows for flexibility, while our commitment to employee well-being is reflected in our generous benefits package, including extensive leave options and private medical insurance. Join us in Hatfield, where you'll have the opportunity to grow professionally within a dynamic team that values strategic thinking and fosters strong partnerships with global retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ocado through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ocado's recent projects and partnerships. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in driving online growth and how you’ve tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a small gesture that can leave a lasting impression.
We think you need these skills to ace Account Manager in Hatfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in e-commerce and how it aligns with our mission at Ocado. We want to see how you can drive online growth for our partners!
Showcase Your Data Skills:Since we love data-driven insights, don’t forget to mention any experience you have with analytics or reporting. Share examples of how you've used data to improve growth metrics in previous roles – this will really catch our eye!
Demonstrate Relationship Building:As an Account Manager, building strong relationships is key. Include examples of how you've successfully managed partnerships or client relationships in the past. We want to know how you can help our partners thrive!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Ocado!
How to prepare for a job interview at Ocado Technology Group
✨Know Your E-commerce Stuff
Make sure you brush up on your knowledge of e-commerce strategies, especially in the grocery sector. Understand how Ocado's Smart Platform works and be ready to discuss how you can leverage it to drive growth for partners.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your ability to use data effectively. Bring examples of how you've used data to identify growth opportunities or optimise operations in previous roles. This will show that you can provide actionable insights for partners.
✨Build Strong Relationships
Think about how you can develop and maintain strong relationships with partners. Prepare examples of how you've successfully managed client relationships in the past, focusing on collaboration and communication.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in grocery retail and e-commerce. Be ready to discuss how these trends could impact Ocado and its partners, and come armed with ideas on how to capitalise on them.
