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For Companies At a Glance
- Tasks: Drive online growth for partners and develop strategic relationships.
- Company: Join Ocado Solutions, revolutionising online grocery with innovative technology.
- Benefits: Enjoy flexible working, 25 days leave, private medical insurance, and exclusive discounts.
- Why this job: Be part of a dynamic team shaping the future of retail with global partners.
- Qualifications: Fluency in English and Polish; experience in e-commerce or strategy management preferred.
- Other info: Hybrid role with regular travel to Poland; strong focus on data-driven decision making.
The predicted salary is between 36000 - 60000 £ per year.
We are Ocado Solutions, and we are revolutionising online grocery. We partner with the world\’s leading retailers, providing our innovative Ocado Smart Platform (OSP) – a powerful blend of automation and software – to elevate their e-commerce capabilities. Join us and be part of a team that\’s shaping the future of retail, working with global giants from Kroger to AEON.
About the Role
The Account Manager role is an exciting opportunity in our European Partnership team to directly influence the commercial success of our Partners.
We are looking for a strategic and commercially driven e-commerce leader to join our European Partnership team. In this role, you will own the strategy to drive online growth for our partners, ensuring commercial success, operational efficiency, and international scalability.
This role is hybrid, working 2 days per week in our UK Head Office in Hatfield, and 3 days per week from home. Regular international travel to Poland required (on average 1 week a month).
What will you be doing?
Your main mission will be to drive the success of your account, supporting your partner to achieve our joint goals. You will develop and maintain strong relationships, help your partner to grow its online business, as well as realising new commercial opportunities for Ocado.
- Partner Growth:
- Owning the shaping and delivery of a strategy to help your partners grow and improve their commercial outcomes
- Leveraging data to provide regular reporting to internal and external stakeholders, highlighting key trends and opportunities to improve growth
- Delivering actionable recommendations partners can implement within their organizations to support growth
- Becoming an expert on all the relevant OSP features that can support growth, and ensuring your partners are fully utilising these features to drive their goals.
- Delivering against agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goals
- Maintaining strong awareness of the market your partner operates in and providing timely and actionable recommendations to help them take advantage of opportunities
- Account Development:
- Developing, updating and owning partnership strategy that aligns with the partner\’s e-commerce goals, focusing on identifying and maximising opportunities for market share growth and operational optimisation
- Responsible for overseeing the overall delivery of the agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goals
- Primary interface between Ocado and the partner for all relationship matters, including escalations
- Pursuing opportunities to develop the partner relationship further, from creative idea generation, business case development, commercial negotiation and overseeing implementation
- Ensuring that Operations are supporting Growth and that teams are aligned with the same objectives and KPIs
About you
- Languages: Fluency in English and Polish essential.
- A proven track record in one or several of the following fields:
- Developing and executing online growth strategies within a direct to consumer business with complex logistics (grocery ecommerce experience a big plus).
- Retail and/or strategy management consulting experience, with projects focusing on growth and/or logistics.
- Hypergrowth start-ups or scale-ups
- Familiarity and passion for data-driven marketing, consumer insight, and ecommerce
- Familiarity with or experience with measuring and optimising key growth metrics including user growth, conversion, LTV
- A highly analytical skill set, able to use data to drive insights and recommendations for partners
- Deep understanding of financial statements/P&Ls
- Highly commercial, able to identify biggest wins for our partners to focus on to improve growth and profitability
- Understanding of operations in E-comm businesses, as well as E-comm financial statements/P&Ls
What we offer
We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:
- Time to recharge:
25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world. - Health & wellbeing:
Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance. - Family-first policies:
22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave (after qualifying period). - Financial support:
Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets. - Commuter perks:
Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations. - Exclusive discounts:
15% off at Ocado.com with free delivery (starting in your first month).
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
Stay in the loop
Can\’t find what you\’re looking for or not ready for a move? Join our Talent Community to stay up to date with Ocado Group news and events, you’ll also be the first to know about new opportunities – before they are posted.
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Account Manager - Polish Speaking employer: Ocado Technology Group
Contact Detail:
Ocado Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Polish Speaking
✨Tip Number 1
Familiarise yourself with the Ocado Smart Platform (OSP) and its features. Understanding how OSP can enhance e-commerce capabilities will help you demonstrate your strategic thinking during interviews.
✨Tip Number 2
Network with professionals in the e-commerce and grocery sectors, especially those who have experience with online growth strategies. This can provide you with insights and potentially valuable connections that could support your application.
✨Tip Number 3
Stay updated on the latest trends in e-commerce and logistics, particularly in the grocery sector. Being able to discuss current market dynamics and how they affect partners will show your commitment and knowledge during discussions.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven growth in previous roles. Highlighting your analytical skills and ability to leverage data for decision-making will resonate well with the hiring team.
We think you need these skills to ace Account Manager - Polish Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce and account management. Emphasise any previous roles where you developed online growth strategies or worked with complex logistics, especially in grocery e-commerce.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention your fluency in Polish and English, and provide specific examples of how you've successfully driven growth in past positions.
Showcase Analytical Skills: Demonstrate your analytical abilities by including examples of how you've used data to drive insights and recommendations. Highlight any experience with key growth metrics and financial statements, as these are crucial for the role.
Research Ocado Solutions: Familiarise yourself with Ocado's Smart Platform and their partnerships. Understanding their business model and recent developments will help you tailor your application and show genuine interest in the company.
How to prepare for a job interview at Ocado Technology Group
✨Showcase Your E-commerce Expertise
Make sure to highlight your experience in developing and executing online growth strategies, especially in the grocery e-commerce sector. Be prepared to discuss specific examples of how you've driven growth and improved commercial outcomes for previous partners.
✨Demonstrate Data-Driven Decision Making
Since the role requires leveraging data for insights, come equipped with examples of how you've used data to inform your strategies. Discuss key metrics you've measured and how they influenced your recommendations for partners.
✨Prepare for Relationship Management Questions
As the primary interface between Ocado and its partners, you'll need strong relationship management skills. Be ready to share experiences where you've successfully built and maintained partnerships, including how you handled escalations or conflicts.
✨Understand the Market Landscape
Research the current trends in the grocery e-commerce market, particularly in Poland. Being knowledgeable about the competitive landscape will allow you to provide timely and actionable recommendations during the interview, showcasing your proactive approach.
