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- Tasks: Analyse customer interactions to enhance our e-commerce platform and drive strategic insights.
- Company: Join Ocado Retail, the UK's largest online supermarket, known for innovation and choice.
- Benefits: Enjoy hybrid working, competitive salary, health perks, and discounts at M&S.
- Why this job: Make a real impact on how customers shop online with data-driven insights.
- Qualifications: Experience with databases, SQL, and data visualisation; strong communication skills required.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Senior E-Commerce Insight Analyst role at Ocado Retail
Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Senior
Application Closing Date: Monday 20th October 2025
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About The Team And The Role
Retail insight is at the heart of the Ocado Retail grocery team – from advising the buying team on promotions to run and products to range, to understanding how our customers buy their weekly shopping though to building models for new loyalty schemes and personalised marketing campaigns – data and insight are critical to everything we do. We want our analysts to become experts in their areas as well as have the skills needed to produce great insight. We therefore run regular training sessions on the key tools needed – choosing visualisations, presentation skills, SQL, statistics and more.
The Senior E-Commerce Insight Analyst role will be dedicated to understanding how customers interact with our website and apps. They will answer questions such as: Is our search algorithm working as effectively as possible? How do customers react to onsite events and content? How do customers use our app and how can we improve it? How can we make it easier for customers to shop with us? How can we increase the effectiveness of our site through personalisation? The role will involve extracting, manipulating and analysing data to make critical recommendations. We use data sourced from Google Analytics in BigQuery.
What You’ll Do
- Interrogating internal databases to provide recommendations to the E-commerce team and Ocado Retail’s senior leadership. This will involve both shorter term, quick turnaround questions to help inform tactical decision making and longer term projects shaping the future of the E-commerce team’s strategy.
- Visualising data and presenting insight and recommendations in a concise manner with presentations tailored to the technical level of the audience.
- Build good relationships with key stakeholders to understand and deliver to their priorities.
- Develop and maintain reports and tools to enable self-serving of data among stakeholders.
- Monitor business KPIs on a continuous basis and provide suggestions on risks/opportunities frequently.
- Develop area expertise to drive understanding of the best route forward, and help shape the team’s weekly actions and long term priorities to have the greatest impact.
- Act as a subject matter expert with other Insight teams when projects overlap with other business areas.
- Supporting junior team members, including quality control of code & recommendations and mentoring with stakeholder management & project scoping.
Who You Are
Essential:
- Experience working with databases or large volumes of data
- Experience in visualising and presenting analytics driven recommendations to wide ranging audiences
- Proven experience of data mining using SQL
- Ability to drive projects forward and deliver to plan
- The ability to communicate and influence at all levels
- Excellent Excel skills
- Numerate or Technical Degree (2:1 and above)
- Mathematics A Level (or equivalent) Grade A or above
Preferred:
- Experience in a retail, e-commerce, or FMCG consumer-facing business
- Experience with data visualisation software such as Tableau
- Familiarity with Google’s wider data ecosystem (e.g. Google Cloud Storage, AutoML)
- Experience of R or Python
What’s In It For You
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Everyone’s welcome
We’re an equal opportunity employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
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Senior E-Commerce Insight Analyst employer: Ocado Retail
Contact Detail:
Ocado Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior E-Commerce Insight Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ocado Retail on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Ocado's e-commerce strategies. Familiarise yourself with their data tools and be ready to discuss how you can contribute to improving customer interactions on their platforms.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of past projects where you used data to drive decisions. This will demonstrate your ability to provide valuable insights, just like they need in the Senior E-Commerce Insight Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Ocado team.
We think you need these skills to ace Senior E-Commerce Insight Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior E-Commerce Insight Analyst role. Highlight your experience with databases, data visualisation, and any relevant projects that showcase your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about e-commerce and how your background aligns with our mission at Ocado Retail. Be sure to mention specific examples of how you've used data to drive insights in previous roles.
Showcase Your Data Skills: Since this role involves a lot of data manipulation and analysis, make sure to highlight your proficiency in SQL and any experience with tools like Tableau or Google Analytics. We love seeing candidates who can turn complex data into actionable insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Ocado Retail
✨Know Your Data
As a Senior E-Commerce Insight Analyst, you'll be working with large volumes of data. Brush up on your SQL skills and be prepared to discuss how you've used data to drive insights in previous roles. Familiarise yourself with Google Analytics and BigQuery, as these tools are crucial for the job.
✨Visualisation is Key
You'll need to present your findings clearly and concisely. Practice using data visualisation tools like Tableau, and think about how you can tailor your presentations to different audiences. Being able to communicate complex data in an understandable way will set you apart.
✨Build Relationships
The role involves collaborating with various stakeholders. Before the interview, consider how you can demonstrate your ability to build relationships and understand their priorities. Share examples of how you've successfully worked with others to achieve common goals.
✨Stay Current with E-Commerce Trends
Ocado Retail is at the forefront of online shopping, so it's essential to stay updated on industry trends. Research recent developments in e-commerce and think about how they could impact customer behaviour. This knowledge will show your passion for the field and your readiness to contribute.
