At a Glance
- Tasks: Drive revenue growth by managing and developing retail media accounts in Baby, Pet, and Household sectors.
- Company: Join Ocado Retail, the UK's largest online supermarket with a mission to deliver joy in every shop.
- Benefits: Enjoy hybrid working, private medical insurance, discounts, and a supportive work environment.
- Other info: Access to AI Academy for skill development and excellent career growth opportunities.
- Why this job: Be part of an exciting transformation in retail media and make a real impact on growth accounts.
- Qualifications: Experience in media planning or sales, with strong stakeholder management skills.
The predicted salary is between 40000 - 50000 £ per year.
Contract type: Permanent
Location: Hatfield (Hybrid working - 3 days in the office)
Working hours per week: 40 hours
Level: Manager
Application Closing Date: Monday 15th June 2026
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About the team and the role
Ocado Ads is undergoing an exciting transformation as we launch our new UK retail media network. The role of Retail Media Account Manager will be pivotal in driving incremental revenue growth by managing, developing, and retaining our mid-tier and high-potential growth accounts across Baby, Pet and Household verticals. You will be an expert media planner and cross-functional leader, responsible for end-to-end campaign ownership - from strategic planning across Ocado’s core assets (Onsite, Offsite, and Beet) to flawless execution, project management of 3rd party solutions, and in-depth post-campaign analysis. This role requires a blend of commercial acumen, hands-on media and data expertise, and excellent stakeholder management across the client, agency, and Ocado Retail buying teams.
What you’ll do
- Commercial Planning, Client Ownership & Incremental Revenue Driving
- Drive and generate advertising revenue through a consultative sales approach, through strategic delivery of media and data within commercial terms and unlocking incremental revenue streams.
- Pitch and generate revenue of the Beet Insights platform, through consultative selling.
- Business partner with commercial teams to ensure supplier media plans are delivering defined commercial outcomes and strong campaign performance.
- Hold accountability and management of the retail media investment and revenue targets for the supplier portfolio under your remit.
- Advise and guide suppliers to create strong media plans that help deliver against brand, Ocado, and Customer objectives, across the Ocado Ads portfolio.
- Be able to pitch compelling, customer-first media plans that are linked to the suppliers’ strategic goals, across the full Ocado Ads portfolio, on and offsite.
- Strategic Stakeholder Management & Planning
- Act as the primary commercial and strategic point of contact for all media activities for your book of business.
- Master the complex stakeholder matrix:
- Collaborate closely with the Supplier/Client Marketing teams to understand their annual strategy, brand objectives, and media KPIs.
- Work effectively with Media Agencies to ensure joint strategic alignment, timely execution, and optimal campaign performance.
- Engage regularly with the Ocado Retail Buying teams (Buyers) to align media strategies with overall category goals and promotional calendars.
- Lead the media planning process, specializing in strategic allocation across Ocado's Onsite Media (e.g., featured products, display), Offsite Media, and Beet (measurement).
- Campaign Execution & 3rd Party Solutions
- Proactively sell and champion the value proposition of Ocado's full-funnel media solutions.
- Oversee the planning, project management, and reporting for 3rd Party Media Solutions (e.g., data-led partnerships with platforms like Meta/Facebook, and other media/data collaborations).
- Coordinate cross-functionally with internal teams (Ad Tech Lead, Ad Operations) and external partners to ensure seamless execution.
- Deliver accurate and insightful reporting, translating complex data into actionable client and agency recommendations.
- Insight & Category Ownership
- Become the expert on category trends for your assigned verticals, providing deep market insights to both clients and internal sales teams.
- Utilize Ocado data and industry research to provide strategic consultancy and thought leadership.
Who you are
- Proven experience in a media planning, client services, or sales role, ideally within retail media, programmatic, or digital advertising.
- Demonstrable track record of managing and growing client accounts and achieving incremental revenue targets.
- Expertise in managing complex stakeholder relationships across CPG/FMCG clients, media agencies, and internal retail/buying teams.
- Strong understanding of the media landscape, including expertise in Onsite Media (e.g., e-commerce search/display) and Offsite Media (e.g., social, programmatic display).
- Experience in the project management and implementation of 3rd party data/media partnerships.
- Excellent proficiency in data analysis, reporting tools, and the ability to translate complex data into clear, compelling narratives.
What's in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You'll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
- Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
- Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
- Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
Retail Media Account Manager - Growth Accounts employer: Ocado Retail
At Ocado Retail, we pride ourselves on being a forward-thinking employer that champions innovation and employee development. With our hybrid working model in Hatfield, you’ll enjoy a supportive work culture that prioritises health and wellbeing, alongside access to our AI Academy for continuous learning. Join us to be part of a dynamic team where your contributions directly impact the success of the world's largest online supermarket, all while enjoying a range of fantastic benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Media Account Manager - Growth Accounts
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ocado Retail, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ocado Retail!
We think you need these skills to ace Retail Media Account Manager - Growth Accounts
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ocado Retail, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ocado Retail and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ocado Retail that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ocado Retail
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
