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For Companies At a Glance
- Tasks: Lead exciting transformation projects and drive impactful change across the business.
- Company: Join Ocado Retail, the world's largest online supermarket with a vibrant culture.
- Benefits: Enjoy hybrid working, competitive salary, health perks, and generous discounts.
- Other info: Be part of a diverse team that values innovation and personal growth.
- Why this job: Make a real difference in a dynamic environment while developing your career.
- Qualifications: Strong project management skills and ability to build relationships across teams.
The predicted salary is between 60000 - 80000 £ per year.
Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours, Full Time
Level: Lead
Application Closing Date: Thursday 9th April 2026
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com.
The Team And The Role
The Transformation team is responsible for planning, sequencing and executing a portfolio of exciting transformation projects across the business. The Transformation Programme Lead has overall responsibility for a portfolio of transformation projects, supporting the business to land key strategic priorities. The portfolio is broad in remit, ranging from developments to our customer proposition to complex cross-functional change programmes. They lead and are accountable for every stage of the project lifecycle, from concept development and business case, to design and implementation.
The role works closely with a wide range of teams from across Ocado Retail, Ocado Technology & Ocado Logistics, coordinating and driving activity across functions. A key part of the role is building strong relationships and managing stakeholders at every level of the business, including regular reporting to senior executives. The Transformation Programme Lead will manage a small team of Transformation colleagues, who are expected to independently manage their own projects, and workstreams within larger programmes.
What You’ll Do
- Lead and manage a selection of transformation projects and programmes, including planning, coordination, driving and influencing transformation activity across the business.
- Be responsible for reporting progress in a variety of senior leadership forums.
- Lead the solution of complex business problems associated with projects, partnering with Insights & subject matter experts, building consensus among a diverse group of senior leaders.
- Partner with Finance to create robust business cases for transformation projects and lead post-project reviews, including commercial modelling and own the value delivery of each project.
- Champion "the One Ocado Way" for managing projects to own end-to-end value delivery and ensure alignment with the Ocado Retail strategy.
- Build close working relationships across Ocado Retail, Ocado Technology and Ocado Logistics.
- Lead & support professional development of a small team.
Essential Who you are
- Planning & Alignment: Able to structure and architect large scale transformation programmes, own and run multiple projects, developing and tracking against clear and realistic plans in line with the needs of the business.
- Financial Literacy: Understands and can manipulate the drivers underlying a project's payback (capex, benefits case, etc).
- Stakeholder Management: Ability to build strong working relationships quickly and work cooperatively within a complex stakeholder environment with a wide range of departments and specialists, tailoring the approach to effectively influence colleagues with other business priorities.
- Effective Communication: Able to clearly communicate across the organisation, to our partners, and to senior leadership, recognising individual styles and adapting accordingly. Ensuring stakeholders are well informed.
- Consensus Building: Skilled at bringing groups with diverse viewpoints to a shared understanding of requirements and solutions.
- Curiosity & Agility: Enjoys learning new subject matters & comfortable stepping into projects outside existing domain knowledge.
Very helpful to have, but not essential if you tick the above boxes
- Full lifecycle experience: Experience in project management at every stage of the project lifecycle.
- Sector expertise: Experience in an online retail environment.
- Methodology: Theoretical understanding of project management methods and tools/project management qualifications (e.g., APM PMQ).
What’s In It For You
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal.
- Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
- Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
- Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
Transformation Programme Lead in Hatfield employer: Ocado Retail
Contact Detail:
Ocado Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Programme Lead in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ocado Retail on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Ocado's mission and values. Think about how your experience aligns with their goals, especially in transformation projects. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led transformation projects in the past. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Transformation Programme Lead position.
We think you need these skills to ace Transformation Programme Lead in Hatfield
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and passions that make you a great fit for the Transformation Programme Lead role.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the job description. Focus on your project management experience and stakeholder management skills, as these are key for us at Ocado Retail.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've successfully led transformation projects or solved complex business problems in the past. This will help us see the impact you've made.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ocado Retail
✨Know Your Transformation Projects
Before the interview, dive deep into the types of transformation projects that Ocado Retail is involved in. Familiarise yourself with their customer proposition and cross-functional change programmes. This will help you speak confidently about how your experience aligns with their needs.
✨Master Stakeholder Management
Given the importance of building relationships across various teams, prepare examples of how you've successfully managed stakeholders in previous roles. Highlight your ability to tailor communication styles to different audiences, as this will resonate well with the interviewers.
✨Showcase Financial Literacy
Brush up on your understanding of project financials, including capex and benefits cases. Be ready to discuss how you've created robust business cases in the past and led post-project reviews. This will demonstrate your capability to deliver value through transformation projects.
✨Emphasise Your Agility and Curiosity
Ocado values individuals who are eager to learn and adapt. Share instances where you've stepped outside your comfort zone or tackled projects in unfamiliar areas. This will show your potential to thrive in a dynamic environment and contribute to their innovative culture.