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- Tasks: Manage customer lifecycles and enhance churn prevention strategies.
- Company: Leading online grocery retailer with a dynamic team environment.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer engagement strategies in a fast-paced setting.
- Qualifications: Proven CRM experience and excellent stakeholder management skills.
- Other info: Join a vibrant team focused on customer-centric solutions.
The predicted salary is between 36000 - 60000 £ per year.
A leading online grocery retailer in Hatfield is looking for a Senior CRM Executive to manage customer lifecycles and enhance churn prevention strategies. The ideal candidate will have proven experience in CRM, excellent stakeholder management abilities, and a customer-centric mindset. This hybrid role offers an opportunity to contribute significantly to customer engagement strategies in a dynamic team environment.
Senior CRM & Reactivation Specialist (Hybrid) in Hatfield employer: Ocado Retail
Contact Detail:
Ocado Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM & Reactivation Specialist (Hybrid) in Hatfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company's CRM strategies. Show us that you understand their customer lifecycle and churn prevention tactics. Tailor your answers to reflect how you can enhance their engagement strategies.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are discussing your experience and ideas, the better you'll come across in the real deal.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior CRM & Reactivation Specialist (Hybrid) in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in CRM and customer lifecycle management. We want to see how you've tackled churn prevention strategies in the past, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-centric mindset and how you’ve successfully managed stakeholder relationships. We love seeing genuine passion for the role.
Showcase Relevant Experience: When filling out your application, focus on your proven experience in CRM. We’re looking for specific examples that demonstrate your skills and how they align with our needs as a leading online grocery retailer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our dynamic team environment!
How to prepare for a job interview at Ocado Retail
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Be ready to discuss specific strategies you've implemented in the past, especially those that improved customer engagement or reduced churn. This will show your expertise and how you can contribute to their goals.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with various stakeholders. Think about times when you had to balance differing priorities or negotiate solutions. This will demonstrate your ability to work effectively in a team environment, which is crucial for this role.
✨Emphasise Your Customer-Centric Mindset
Be ready to share stories that highlight your customer-centric approach. Discuss how you've used customer feedback to shape strategies or improve services. This will resonate well with the company's focus on enhancing customer lifecycles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current CRM strategies and future plans. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
