At a Glance
- Tasks: Lead CRM platform optimisation and enhance customer experience using data and AI.
- Company: Join Ocado Retail, the world's largest online supermarket with a mission to deliver joy.
- Benefits: Enjoy private medical insurance, discounts, hybrid working, and 26 days holiday.
- Other info: Opportunity for career growth and participation in our AI Academy.
- Why this job: Be part of a dynamic team transforming online retail with cutting-edge technology.
- Qualifications: 3+ years in CRM, strong technical skills, and excellent stakeholder management.
The predicted salary is between 40000 - 50000 £ per year.
Contract type: Fixed Term Contract (18 months)
Location: Hatfield (Hybrid working - 3 days in the office)
Working hours per week: 40 hours
Level: Senior Executive
Application Closing Date: Friday 5th June
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague. We’re Ocado Retail, a market‑leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com.
About the team and the role
The Senior CRM Executive role, working in conjunction with the Senior Manager and Technical Manager, has responsibility for the day‑to‑day technical excellence of our platforms and integrations, as well as transforming our business and technical processes to improve efficiency within the team. Our Senior Executive must have strong stakeholder management and communication, the ability to understand customer needs, and effectively use data and AI to elevate our capabilities in delivering exceptional customer experience.
What you’ll do
- Platform expertise and optimisation: supporting the Technical Manager as the authority on the CRM platform, leading the implementation of advanced features such as sophisticated contact strategies, AI‑driven decisioning, and system integrations.
- Base health: responsible for ensuring our comms strategy is implemented with a net positive effect on the health of our customer base, ensuring good email deliverability and inbox placement.
- Process engineering: working closely with the wider CRM team to understand pain points in our processes and implementation of new processes and technologies to maximise efficiency in campaign‑readiness and reduction in errors.
- Technical migration: support for the technical workstream for the CRM platform migration, ensuring a seamless transition that meets all specified business and data integration requirements.
- Technical upskilling and enablement: responsible for developing and executing a programme to elevate the technical proficiency of the wider CRM team, fostering a culture of data literacy and platform expertise.
Who you are
- Technical CRM experience: proven experience (3+ years) working within a CRM team; knowledge of technical architecture, best practices and data structures.
- CRM Superuser: strong experience as a superuser of a CRM platform (Braze preferred, but any other major provider acceptable). Knowledge of SQL, HTML and CSS.
- Collaborative stakeholder management: excellent verbal, written, and interpersonal skills, combined with strong stakeholder management abilities to build collaborative and productive relationships across key internal teams (Insights, Finance, Research).
- Proactive achievement mindset: a proactive, go‑getter attitude with a relentless focus on achievement, strong integrity, and the willingness to roll up your sleeves to quickly implement solutions and challenge the status quo.
- Strategic & analytical thought: possess strong strategic, analytical, and organisational acumen with a curious mindset, capable of challenging established norms and informing decisions with deep insights.
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You'll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.
Here’s a taste of what we offer:
- Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
- Spend & Save: Recognition with a reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
- Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Equal Opportunities
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
Senior CRM Executive - Tech & Ops (FTC) in Hatfield employer: Ocado Retail
At Ocado Retail, we pride ourselves on being a forward-thinking employer that champions innovation and employee development. With our hybrid working model in Hatfield, you’ll enjoy a supportive work culture that prioritises health and wellbeing, alongside unique benefits like our AI Academy for skill enhancement and generous discounts. Join us to be part of a dynamic team that values collaboration and empowers you to make a meaningful impact in the world’s largest online supermarket.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Executive - Tech & Ops (FTC) in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ocado Retail on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Ocado's tech and operations. Familiarise yourself with their CRM platforms and AI initiatives. Show them you’re not just another candidate; you’re genuinely interested in their mission!
✨Tip Number 3
Practice your STAR technique for answering competency questions. Structure your responses around Situation, Task, Action, and Result to clearly demonstrate your skills and experience relevant to the Senior CRM Executive role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Ocado team.
We think you need these skills to ace Senior CRM Executive - Tech & Ops (FTC) in Hatfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior CRM Executive role. Highlight your technical CRM experience and any relevant skills like SQL, HTML, and CSS. We want to see how your background aligns with our mission at Ocado Retail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your proactive achievement mindset and how you can contribute to our team. Don’t forget to mention your experience with CRM platforms and stakeholder management.
Showcase Your Analytical Skills:In your application, emphasise your strategic and analytical thought process. We love candidates who can challenge the status quo and bring deep insights to the table, so share examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our amazing team at Ocado Retail!
How to prepare for a job interview at Ocado Retail
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platform mentioned in the job description, especially if it’s Braze. Brush up on your technical architecture knowledge and be ready to discuss how you've used data structures in past roles.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed stakeholders in previous positions. Highlight your communication skills and how you’ve built collaborative relationships across teams, as this is crucial for the role.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you approach problem-solving and decision-making using data. Think of specific instances where your strategic and analytical skills led to successful outcomes, especially in CRM processes.
✨Emphasise Your Proactive Attitude
Share examples that showcase your go-getter mindset. Talk about times when you took the initiative to implement solutions or challenge the status quo, as this aligns perfectly with what they’re looking for in a Senior Executive.
