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- Tasks: Lead the discovery experience for online grocery shopping, ensuring joy in every interaction.
- Company: Join Ocado Retail, the world's leading online grocer with a mission to deliver joy.
- Benefits: Enjoy private medical insurance, annual bonuses, discounts, and hybrid working options.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
- Why this job: Shape the future of online grocery shopping and make a real impact on customer experiences.
- Qualifications: Proven experience in product strategy, customer focus, and effective communication skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Lead
Application Closing Date: Monday 27th April 2026
About the Team And The Role
Ocado Retail’s mission is to be the world’s leading online grocer, delivering joy in every shop. As the Product and Proposition Lead for Merchandising, you will turn this vision into reality by leading our top‑of‑funnel discovery experience. From initial Search and Browse through to Meal Planning and Agentic AI interactions, you will ensure every touchpoint is intuitive, joyful, and moving us closer to our strategic vision.
This role focuses on solving complex customer and commercial problems to drive measurable Product KPIs. You will own a domain that includes Search, Browse, Shopping Tools, Promotions, and Agentic AI, acting as the primary interface between the technical capabilities of Ocado Group and the customer and commercial needs of Ocado Retail. By leveraging data and insights, you will define how our customers discover, choose, and purchase their groceries.
What You’ll Do
- Vision and Strategy
- Product Vision: Create and maintain an aspirational product vision, bringing to life how we will deliver joy in every shop through your domain.
- Product Strategy: Define the strategy to achieve the vision, identifying the specific customer and business problems to be solved.
- Roadmap: Build a clear, sequenced roadmap that prioritises maximum customer and business value for minimum implementation effort.
- Milestone Planning: Set clear product milestones (MVP, MMP) and ensure all stakeholder perspectives are integrated into the long‑term plan.
- Problem Solving: Engage stakeholders to collaboratively discover problems and identify opportunities, building strong business cases for your solutions.
- Decomposition: Translate high‑level strategy into clear, well documented features.
- Test and Learn: Apply data‑driven testing (A/B tests, user research) to validate assumptions, synthesising insights to drive decisive product action.
- Product Delivery: Proactively track feature delivery progress against expectations, escalating and driving course‑correcting action if deliverables are off‑track.
- End‑to‑End Thinking: Analyse opportunities within the context of the entire business ecosystem, ensuring a seamless launch and ongoing optimisation for every feature.
- Commercial Focus: Prioritise the product backlog to drive performance of the business and product KPIs.
- Performance Dynamics: Maintain a strong, real‑time understanding of your product’s performance, communicating clearly how these metrics tie into our broader business objectives.
- Matrix Leadership: Inspire and lead a cross‑organisation matrix team, acting as captain to ensure the right decisions are made for your domain.
- Stakeholder Partnerships: Establish trusting partnerships with stakeholders and act as a passionate evangelist for your product vision across both Ocado Group and Ocado Retail at all levels.
- Product Marketing: Lead the internal and external product marketing strategy for your domain, ensuring internal and external audiences have total clarity on product features.
Who You Are
- Strategic and Decisive: Expert at defining product visions and prioritising the most impactful value‑drivers amidst organisational complexity.
- Customer Focused: Deeply analytical regarding customer needs, using qualitative and quantitative data to define new product experiences.
- Effective Communicator: An articulate stakeholder manager who can influence at all levels to maintain delivery momentum.
- Accountability: A reliable owner of product challenges who drives resolution across teams and acts as a partner to the wider business.
What’s In It For You
- Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
- Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
- Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible.
Product and Proposition Lead - Merchandising in Hatfield employer: Ocado Retail
Contact Detail:
Ocado Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product and Proposition Lead - Merchandising in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Ocado Retail on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into Ocado's mission and values. Show us how your vision aligns with delivering joy in every shop, and be ready to discuss how you can tackle complex customer problems.
✨Tip Number 3
Practice your storytelling skills! We love hearing about your past experiences, so frame them in a way that highlights your strategic thinking and problem-solving abilities. Make it relatable to the role of Product and Proposition Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Product and Proposition Lead - Merchandising in Hatfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading product and proposition strategies that deliver joy in every shop.
Tailor Your Experience: Make sure to highlight your relevant experience in product management and merchandising. We’re looking for someone who can solve complex problems, so share specific examples of how you've done this in the past!
Be Data-Driven: Since this role involves leveraging data and insights, don’t forget to mention any experience you have with data analysis or A/B testing. Show us how you’ve used data to drive product decisions and improve customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Ocado Retail
✨Know Your Product Vision
Before the interview, make sure you understand Ocado Retail's mission and how the Product and Proposition Lead role contributes to it. Be ready to discuss your vision for enhancing the customer experience through merchandising and how you would align that with their strategic goals.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer and commercial problems in the past. Highlight your ability to use data-driven insights to inform your decisions and how you've successfully implemented solutions that drive measurable product KPIs.
✨Communicate Clearly and Effectively
As an effective communicator, practice articulating your thoughts on product strategy and stakeholder management. Be prepared to discuss how you would inspire and lead cross-functional teams, ensuring everyone is aligned with the product vision.
✨Demonstrate Your Customer Focus
Be ready to discuss how you analyse customer needs using both qualitative and quantitative data. Share specific examples of how you've used this analysis to create new product experiences that resonate with users and drive engagement.