Merchandising and Events Executive in Hatfield

Contract type: Permanent

Location: Hatfield (Hybrid working - 3 days in the office)

Working hours per week: 40 hours

Level: Executive

Application closing date: Thursday 7th May 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We are also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague. We’re Ocado Retail, a market‑leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com.

About the team and the role

We want to make the shopping experience for our customers as simple, smart and inspiring as possible, whilst hitting commercial goals. As part of the Retail Excellence team, it’s our job to inspire customers and ensure all events follow a smooth customer journey through brilliant shop‑keeping. As a Merchandising and Events (Ecommerce) Executive, you will play a key role in planning, briefing, executing and optimising onsite merchandising and events on Ocado. You will collaborate with various stakeholders and creative teams to deliver campaigns on time, use merchandising levers to optimise the site and events to drive trade, and continuously review and act upon performance data.

What you’ll do

• Develop an in-depth knowledge of customers and their shopping behaviours, using a suite of data and insight sources and tools (eg ContentSquare, Tableau).
• Review and analyse data and insight to report on Ecommerce KPI performance, with actions executed to improve performance.
• Utilise all available merchandising levers to drive conversion through customer friendly and commercially‑savvy decisions, driving customer journey optimisation.
• Ensure that all Events & Campaigns are up to date and relevant for the customer closely following the Ecommerce sitemap and Customer Marketing Calendar.
• Responsible for the tagging of new products to site and ensuring primary tagging represents what good looks like.
• Ensure search including key seasonal searches are optimised during each seasonal phase.
• Carry out daily site walks across all key landing pages, including the Homepage, search & offer pages to ensure high quality merchandising execution.
• Use various systems (eg Contentful) to launch, optimise and update campaigns, product listings, content and key pages: including media assets and tagging.
• Update and manage the top level media execution onsite including the homepage, checkout walk, slot booking and various other pages.
• Build collaborative relationships with key stakeholders across the business.
• Monitor other ecommerce sites to share best practice and innovation that drives optimisation and testing within Ocado.

Who you are

• Experience in an Ecommerce role.
• You’ll have excellent attention to detail skills, with an eye for detail to be able to provide accurate and high quality work.
• Competent and confident working on internal systems, spreadsheets and presentations.
• Excellent communication skills, both written and verbal.
• PC literate, including Excel, as well as a quick learner, as the role will require the use of a number of different internal systems.
• A problem solver who is organised and able to balance multiple priorities at once.
• Customer focused; the more you can understand our customers’ needs, the easier and more fulfilling this job will be.
• Results orientated – Proactive and focused on delivery of successful outcomes for the team and ORL.
• Bases decisions on solid rationale supported by data and insights, takes ownership of issues and decisions.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what's possible each day, and grow your skills and career in online retail. You'll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

Here’s a taste of what we offer:

• Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
• Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
• Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.