Ocado Retail is hiring a Service Desk Manager to lead IT support across Hatfield and Sunderland, transforming incident, request, and knowledge management. You will champion a service-led culture, manage end-to-end ticket processes, and act as the Freshservice SME, exploring AI-driven capabilities to improve efficiency.
In this hybrid role, you’ll collaborate with stakeholders, report to the IT Service Operations Lead, and help shape ITIL-aligned workflows while ensuring high service quality
#J-18808-Ljbffr
Hybrid IT Service Desk Manager | Freshservice & AI Ops in Hatfield employer: Ocado Retail
At Ocado Retail, we pride ourselves on being a forward-thinking employer that champions innovation and employee development. Located in Hatfield, our hybrid working model allows for a balanced work-life experience while you collaborate with a dynamic team dedicated to delivering exceptional service and value. With access to our AI Academy and a comprehensive benefits package, including private medical insurance and generous holiday allowances, we empower our colleagues to thrive both personally and professionally.
