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- Tasks: Analyse customer interactions to enhance our e-commerce platform and drive strategic decisions.
- Company: Join Ocado Retail, the UK's largest online supermarket, known for innovation and great value.
- Benefits: Enjoy hybrid working, competitive salary, health perks, and discounts at M&S.
- Why this job: Be part of a dynamic team shaping the future of online shopping with data-driven insights.
- Qualifications: Experience with databases, SQL, and data visualisation; strong communication skills are essential.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 30000 - 42000 £ per year.
Contract type: Fixed Term Contract (12 months)
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Associate (Analyst)
Application Closing Date: Monday 26th January 2026
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About The Team And The Role
Retail insight is at the heart of the Ocado Retail grocery team – from advising the buying team on promotions to run and products to range, to understanding how our customers buy their weekly shopping through to building models for new loyalty schemes and personalised marketing campaigns – data and insight are critical to everything we do. We want our analysts to become experts in their areas as well as have the skills needed to produce great insight. We therefore run regular training sessions on the key tools needed – choosing visualisations, presentation skills, SQL, statistics and more.
The E-Commerce Insight Analyst role will be dedicated to understanding how customers interact with our website and apps. They will answer questions such as:
- Is our search algorithm working as effectively as possible?
- How do customers react to media and events?
- How do customers use our app and how can we improve it?
- How can we increase the effectiveness of our site through personalisation?
The role will involve extracting, manipulating and analysing data to make critical recommendations. We use data sourced from Google Analytics in BigQuery.
What You’ll Do
- Interrogating internal databases to provide recommendations to the E-commerce team and Ocado Retail’s senior leadership. This will involve both shorter term, quick turnaround questions to help inform tactical decision making and longer term projects shaping the future of the E-commerce team’s strategy.
- Visualising data and presenting insight in a concise manner with presentations tailored to the technical level of the audience.
- Develop and maintain reports and tools to enable self-serving of data among stakeholders.
- Monitor business KPIs on a continuous basis and provide suggestions on risks/opportunities frequently.
- Develop area expertise to drive understanding of the best route forward, and help shape the team’s weekly actions and long term priorities to have the greatest impact.
- Act as a subject matter expert with other Insight teams when projects overlap with other business areas.
Who You Are
Essential:
- Experience working with databases or large volumes of data
- Experience in visualising and presenting analytics driven recommendations to wide ranging audiences
- Proven experience of data mining using SQL
- Ability to drive projects forward and deliver to plan
- The ability to communicate and influence at all levels
- Excellent Excel skills
Preferred:
- Experience in a retail, e-commerce, or FMCG consumer-facing business
- Experience with data visualisation software such as Tableau
- Familiarity with Google’s wider data ecosystem (e.g. Google Cloud Storage, AutoML)
- Experience of R or Python
- Numerate or Technical Degree (2:1 and above)
- Mathematics A Level (or equivalent) Grade A or above
What’s In It For You
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal.
Here’s a taste of what we offer:
- Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
- Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
- Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
E-Commerce Insight Analyst (12 Month FTC) in Hatfield employer: Ocado Retail
Contact Detail:
Ocado Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Insight Analyst (12 Month FTC) in Hatfield
✨Tip Number 1
Get to know the company inside out! Research Ocado Retail, their values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to data analysis and e-commerce. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace E-Commerce Insight Analyst (12 Month FTC) in Hatfield
Some tips for your application 🫡
Show Your Data Skills: Make sure to highlight your experience with databases and data visualisation. We want to see how you've used SQL or other tools to turn data into actionable insights, so don’t hold back!
Tailor Your Presentation: When you write your application, think about the audience. Use clear, concise language and structure your points well. We love a good presentation, even in written form, so make it easy for us to see your skills.
Be Authentic: While we encourage the use of AI tools, remember to let your personality shine through. Share your unique experiences and what makes you a great fit for our team at Ocado Retail.
Apply Through Our Website: We recommend applying directly through our website for the best chance of getting noticed. It’s straightforward and ensures your application lands in the right hands!
How to prepare for a job interview at Ocado Retail
✨Know Your Data Tools
Familiarise yourself with SQL and any data visualisation tools like Tableau before the interview. Be ready to discuss how you've used these tools in past roles, as this will show your technical expertise and readiness for the E-Commerce Insight Analyst position.
✨Understand the Customer Journey
Research how customers interact with e-commerce platforms, especially Ocado's. Think about questions like how search algorithms impact user experience. This knowledge will help you demonstrate your understanding of the role and how you can contribute to improving customer interactions.
✨Prepare Insightful Questions
Craft thoughtful questions about the company's current strategies and challenges in e-commerce. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals. Plus, it gives you a chance to engage with the interviewers on a deeper level.
✨Showcase Your Communication Skills
Since the role involves presenting insights to various audiences, practice explaining complex data in simple terms. Use examples from your past experiences where you successfully communicated findings to non-technical stakeholders. This will highlight your ability to influence and drive projects forward.
