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For Companies At a Glance
- Tasks: Lead exciting change initiatives and collaborate with teams to drive transformation.
- Company: Join Ocado Retail, the UK's largest online supermarket, and be part of a dynamic team.
- Benefits: Enjoy hybrid working, competitive salary, health perks, and generous discounts.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience in change management and strong communication skills are essential.
- Other info: Great career growth opportunities and a supportive, inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
Contract type: Fixed Term Contract (12 Month FTC)
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Manager
Application Closing Date: Friday 13th March 2026
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com.
About The Team And The Role
We are at an exciting moment in the development of the Ocado Retail business with a broad base of fundamental business change programmes underway which will create step changes within the business. The Transformation team is responsible for planning, sequencing, and executing a portfolio of high-impact transformation projects across the business.
The Change Manager reports to the Change Lead, forming a core part of the change function within the Transformation team. You will play a key role in collaborating with leaders across the business to develop and implement Ocado Retail’s change and transformation initiatives.
Your responsibilities will include:
- Developing and implementing comprehensive change management strategies to ensure the effective adoption of new processes and technologies.
- Managing stakeholder engagement, including gathering feedback, addressing concerns, and proactively identifying and mitigating potential risks and roadblocks.
- Upskilling and coaching leaders and managers on best-in-class change techniques.
- Ensuring a continuous focus on process optimisation and improvement beyond core change activities.
- Partnering with project managers to ensure high-quality delivery and value-add on expected project outcomes.
Essential Experience:
- Proven experience in managing change initiatives from concept through to execution, ideally within a retail environment.
- Able to lead within a project, representing the change discipline.
- Excellent communication and interpersonal skills, with the ability to influence and adapt to individual style needs and drivers.
- Ability to build strong working relationships quickly and work collaboratively with a wide range of departments and specialists.
- Ability to thrive in a fast‑paced, dynamic environment and adapt quickly to changing priorities and business needs.
- Enjoy learning new subject matter and comfortable stepping into projects outside of domain knowledge.
- Ability to manage multiple projects simultaneously and balance competing priorities effectively.
Desirable:
- Change management certification (e.g., Prosci).
- Experience in an online retail environment.
- Experience organising training for business teams.
What’s In It For You
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process: Every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI: We welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail.
Everyone’s welcome: We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally.
Change Manager (12 Month FTC) in Hatfield employer: Ocado Retail
Contact Detail:
Ocado Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Manager (12 Month FTC) in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ocado Retail on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Ocado's mission and values. Think about how your experience aligns with their goals, especially in change management. Show them you’re not just another candidate, but someone who truly gets what they’re about!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed change in the past. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Change Manager position.
We think you need these skills to ace Change Manager (12 Month FTC) in Hatfield
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to know who you are beyond your skills and experience. Share your passions and what makes you a great fit for the Change Manager role.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the responsibilities of the Change Manager position. Use keywords from the job description to show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your past roles; tell us about your achievements! Use specific examples of how you've successfully managed change initiatives in the past. This will help us see the impact you've made in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Ocado Retail!
How to prepare for a job interview at Ocado Retail
✨Know Your Change Management Strategies
Before the interview, brush up on your change management strategies. Be ready to discuss how you've successfully implemented change in previous roles, especially in a retail environment. Use specific examples that highlight your ability to manage stakeholder engagement and address concerns.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your interpersonal skills. Think of instances where you influenced others or adapted your communication style to suit different audiences. Practise articulating these experiences clearly and confidently.
✨Understand Ocado's Business Model
Familiarise yourself with Ocado Retail’s business model and recent developments. Knowing about their transformation initiatives and how they leverage technology will show your genuine interest in the company and the role. This knowledge can help you tailor your responses to align with their goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your adaptability and project management skills. Prepare by thinking through potential challenges you might face in the role and how you would approach them. This will demonstrate your problem-solving abilities and readiness to thrive in a dynamic environment.