At a Glance
- Tasks: Assist customers with their queries and provide top-notch service.
- Company: Join Ocado Retail, a leading name in the retail industry.
- Benefits: Enjoy a competitive salary, hybrid working options, and career growth.
- Other info: Flexible late shifts with reduced weekend work and a vibrant workplace culture.
- Why this job: Be part of a team that delivers joy and exceptional service to customers.
- Qualifications: No prior experience needed; just bring your passion for helping others.
The predicted salary is between 27275 - 27275 € per year.
Contract type: Permanent
Location: Sunderland City Centre, SR1 3AD
Working hours per week: 37.5
Shift: Late (shift on rotation 14:00 - 23:00 and 15:30 - 00:00) 5 days out of 7 (reduced weekend work on rotation) with hybrid working options after probation.
Salary: £27,275
Level: Entry level
Start Date: Monday 29th June 2026
Application closing date: Thursday 28th May 2026
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re Ocado Retail, a market‑leading joint venture between Ocado Group and M.
If you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
Customer Hub Advisor (Late Shift) employer: Ocado Retail
At Ocado Retail, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and innovation. As a Customer Hub Advisor in Sunderland City Centre, you'll enjoy competitive pay, flexible hybrid working options after probation, and opportunities for personal and professional growth within a supportive environment. Join us to be part of a mission that delivers joy in every shop, while benefiting from reduced weekend work and a dynamic team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Advisor (Late Shift)
✨Tip Number 1
Get to know the company! Before your interview, check out Ocado's social media, especially TikTok. It’s a great way to understand their culture and what they value, which can help you tailor your responses.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Dress the part! Even if it’s a late shift, looking smart and professional can make a great first impression. It shows you’re serious about the role and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Hub Advisor (Late Shift)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Hub Advisor role. Highlight relevant experiences and skills that align with our mission of delivering joy in every shop. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Ocado Retail
✨Know the Company
Before your interview, take some time to research Ocado Retail. Understand their mission to deliver joy in every shop and how they achieve unbeatable choice and service. This knowledge will help you connect your answers to their values during the interview.
✨Showcase Your Customer Service Skills
As a Customer Hub Advisor, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your problem-solving skills and how you handle difficult situations with grace.
✨Be Ready for Shift Questions
Since this role involves late shifts, be prepared to discuss your availability and how you manage working hours that may differ from the typical 9-5. Show enthusiasm for the shift pattern and explain how it fits into your lifestyle.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like for a Customer Hub Advisor. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
